East Of Chicago Pizza

I do NOT ever complain publicly about a local owned business but I’m so over the horrid customer service the last few months at East of Chicago. Our address (while in town) does not show up in area for the local pizza places. The managers always have to over ride it. Tonight I called and after placing my order the girl told me we were undeliverable. I explained the situation and was told “the computer says your out of area we can’t deliver to you” Now I’m getting frustrated as we have ordered from here NUMEROUS times in the past two years- just last week also. I tell her this and now she says I have to talk to the manager. The manager gets on the phone and has me repeat my name, number, and address. Then asks what I want to order AGAIN 🤦🏻‍♀️ I said “seriously I just went through this with the other girl?” Her response was to tell me they are refusing me service because I’m yelling. I was not yelling. I was frustrated. We live two blocks from there. We order FREQUENTLY, don’t complain when our order is messed up, and tip the drivers well. Then she hangs up on me. My husband calls and tries to calmly talk to her (while in the background someone is saying “just hang up on them”) and she slams the phone down on him. I guess since her “uncle owns the place” she can be rude to and refuse service to customers that have spent a ridiculous amount of money there. Pizza Post, Marcos, and Pizza Brothers can all attest to us being loyal, polite, and well tipping customers (they all love that I don’t cook😂) So our business they will continue to get. And a tip for those in customer service- being rude to a customer will NEVER fix the situation, only make it worse.