Bonchon Chicken - Nutley, Nj

I placed my order and everything was fine. I get a email saying my order was canceled cause the store was closed.. I called and they were open. Then I asked them if everything was okay with my order and they said yes but backed up. I asked if I can pick it up and if the order will go through. She said yes and it'll be ready in 20 mins.. I get here and she shows me the reception and said a few more minutes. 30 minutes goes by and I ask her where my order is. She goes back to the kitchen. Come back. Sits down and starts singing..... then I'm like Excuse me, my order? She puts this face like she doesn't know what I'm talking about. Then comes back and says it's canceled.... never again. (She is still singing along to the radio as we speak)

Finger lickin’ good 🤤👅👈🏾🍗 We had never been here before and had never tried this place but we were hanging out with friends in the area over the weekend, were in the mood for Asian fusion food, and wanted something that would reheat well. It was cold and rainy and we were staying inside as a group hanging out, watching movies and playing games and we wanted food that we could pick at through out the day and feed about 6 people. …And hand’s down this place gets 5 stars for exceeding our expectations ⭐️⭐️⭐️⭐️⭐️ Find a more detailed review below👇🏾 Ambiance: ⭐️⭐️⭐️⭐️⭐️ (5/5 Stars) While we did not eat here and took the food to go, the restaurant seemed very clean and sanitary. There were large windows you could sit and eat by. The tables were all white and the walls were colorful. But there was no outdoor seating, however and the location was small. Service: ⭐️⭐️⭐️⭐️⭐️ (5/5 Stars) The staff was all very nice, knowledgeable and helpful. They were recommending items as we ordered and answering our questions. They were hard working, taking orders and cleaning the entire time we were there. They brought out the food in about 20 minutes which was great for the amount of food we ordered. We waited outside and they called us in once our order was ready. Food: ⭐️⭐️⭐️⭐️⭐️ (5/5 Stars) The food was sooooo good, we didn’t even get to take pictures because we dug right in. We ordered: an XL family meal (was not on paper menu at this location but can be found online) which came with 12 soy garlic wings (bone-in), 6 soy garlic drums, 2 orders of fries and plain fried rice. We also ordered 15 drum sticks, and a side order of kimchi, white rice, and kimchi coleslaw. Our group was mostly made up of people of color and there were signs all over the restaurant bragging about the chicken. This place is also a chain, and so of course we were hesitant about the quality of the food and wanted to judge this place for ourselves. But their double fried Korean style fried chicken gets our stamp of approval. It was crispy, crunchy and so flavorful. Everything else was good but the chicken was the star of the show. I’m getting hungry just thinking about it. It was mouthwatering and awoke all of your senses - yes it was that good! Price: ⭐️⭐️⭐️⭐️⭐️ (5/5 Stars) We spent a little over $100 but we were buying food for 6-7 people, split between all of us that was about $10-$20 a person but we were all able to have seconds and even thirds. You definitely get your money’s worth at this place!

My teenagers LOVED the soy garlic wings, pot stickers, and popcorn shrimp. Crispy on the outside and juicy on the inside. I definitely recommend. Can’t speak to the physical space, we did DoorDash. Oh… the spicy wings were too spicy for my kids to enjoy but if you like spice!!! You’ll find that here 🙂

This place was absolutely outstanding right before corporate decided to switch the house made fresh chicken strips to frozen processed chicken strips. I can’t think of a worse downgrade of food than that. Time will show that horrible decision making and looking over a dime to save nickel mentality will cost the money loyal customers.

The bad reviews are accurate. This store is poorly run and you will quickly realize that as you sit and wait for your order well past the expected pick up time. You hear countless calls of people wanting to cancel their order. Countless people walk in and walk out as they wait. And the one review of the singing worker is accurate. She’s oblivious to what’s going on in the store.