Chipotle Mexican Grill

Everyone needs a little Delivery every once and a while right well we did on Monday March 28th. 1st off the Food took 1 hr and 1/2 to be delivered when I was told it should take only 1/2 hr. 2nd the food arrived extremely cold and too top it off the bowls were half empty or maybe half full (See picture). I always enjoy some chipotle but this right here is absurd! I literally spent $81 on all my items and did not feel the Chipotle experience what so ever! I feel like this location is continuous lacking leadership… please help us help you! 🤦‍♂️

I ordered an online order through the website for the Oceanside location. As I was eating the burrito I noticed there was a piece of hair stuck to it. At that moment, I could not find a customer service number so I went to the location directly. When I went to the store, I immediately asked the cashier named Tiana for the manager. She called over one of her coworkers who claimed he was the manager. I told him about my issue, which was I had hair stuck to my food. He didn’t even bother to look at the food with the piece of hair stuck to it. He says he can give me a refund of 12 dollars when I paid 15.50 dollars, not including the delivery and service fees. I told him I paid 15.50 for the same burrito that he only wants to give me 12 dollars back for. I wanted my FULL REFUND on the food. I was willing to lose out on the service and delivery fees. He proceeded to tell me he has a long line and I need to figure out what I would like to do. I did not want that location making another order for me! As the problem escalated, he still did not care about my concerns as the supposed “manager” and just kept telling me about the long line. I asked him for his name and he told me I don’t need it. If you’re a manager, why would you have an issue giving your first name out? As I’m walking out, he says “that’s why your order was not refunded anyways”. As a manager, this is not how the problem should’ve been assessed, especially when it’s not the customer’s fault. Hair in someone’s food is very unsanitary. The customer service at this location is terrible and I will never give chipotle another dollar from all the hassle I had to go through over someone else’s hair being in my food. The employees should wear hair nets to eliminate this issue.

I like Chipotle. If I could give less than a star I would. Always a wait. Mostly made wrong. One time introduced an ice bold burrito. Another time a burrito was made opposite of how I requested. Yesterday, pick up time was 640. I arrived at 700. They was a crowd and no orders on the shelves. They were keeping them hostage and not telling anyone whose was ready. I waited 10 minutes and I less when the guy next to me said his time was 630. Absolutely don’t care. Still waiting for the refund for the burrito I never got!

Pretty lame when a place says they're open til 10 and you arrive at 9:30 to locked doors but staff and customers inside (not that you should go anywhere in the last few minutes but I ordered ahead for pickup). I waited for my online order outside while another person walked up to enter. She asked the staff member who cracked the door to give us our food "Don't you close at 10?" And they responded "we close at 9:30 tonight". No further explanation. Anyway, my rice burrito barely had anything else in it...I'd spice it up with some Tabasco sauce but it was inside the store and sadly I was locked outside at 9:30...

So this Chipotle is one of the lowest rated restaurants in the entire area. I couldn't really believe it could be THAT bad considering its just a Chipotle but, OH MY! This place is in dire need of regional corporate training, the trainers should probably live there for 2 months to get this place back up to speed. Most of the terrible reviews have to do with online ordering so I ordered in person. It was almost noon, the beginning of prime lunch time, they were out of fajita veggies (no fajitas), I had to wait for white rice, half the sodas didn't work, no drink carriers, one employee (who was very nice) had to make every single part of the bowl. I needed to order 3 bowls, they had to make one complete bowl at a time. The food itself was totally lackluster, nobody knew what a Whole30 Salad was and there was no fajita veggies for it, so I paid $13 for lettuce, chicken, and tomato salsa. They of course got the extra charges in for the guacamole on the other bowls. At this point I would guess every customer that goes to this location is the last time they'll visit a Chipotle, there really is no need to go here.

This location is rated lower than all other nearby locations and for a good reason. Staff is careless, place is dirty and garbage is full with no one cleaning, their soda machine is always out of ice and coke, they serve smaller portions than usual. Location needs serious training and new management.