El Pollo Loco

Ordered the family deal (12 pcs.) Great value for my family of 5. Salsa was spicy and tasty. Very fast service. Clean dining room, and very appealing decor. Drive-thru available at this very accessible and convenient location. Would certainly recommend to diners looking for an established restaurant chain.

I love the freshness of the food and the multiple salsas and cilantro you can add. The thing that reduces their rating is the careless assemblage of stuff like nachos and burritos. All it takes is slightly more attention to create a palatable balance of ingredients, but it's always the same--all or nothing in certain areas. Not sure why they can never get that right. The new birria tacos are tasty, but negligible in size and $5+ each. Did it once; never again.

Food is always good… if they remember all your items. I’ve had a few issues with this location. They have forgotten my salad dressing several times. The problem is that with to go orders they seal the bag making it difficult to check your items without destroying the bag. They have also forgotten items a few times. I’ve complained twice to corporate. I get an email from them saying they want to make it up to me. Then I ask how and I get no response. Don’t pretend like you care by sending an email with no follow up. I eat here several times a month so it’s not like I don’t give them a lot of business. I get mistakes happen but in customer service you need to make it up to the customer or you’ll lose them for life. If the owner sees this, how about you respond to the two emails that were already sent to you? My name is the same in the email…