Julian Bakery

Just opened these today after buying yesterday late afternoon. Tried to call Julian Bakery to let them know but Voicemail says no customer service at this time so please email. Just to be clear, these are not supposed to need refrigeration until they are opened. I think it’s disgusting that a health concern cannot be reported immediately over the phone. The grocery store where I bought them will refund me but I wanted to let the company know the current packaging is not working.

I placed an order with Julian Bakery on January 9, 2021. My credit card was charged immediately. After weeks and not receiving tracking or shipping information, I began to reach out for status on my order. I called the company and no one ever answers the phones. You get an answering machine with no option to leave a message. Emails were on an auto response that they were understaffed due to Covid. This is not the case as I have seen other complaints online about this company's lack of response for years (wish I knew this previously). ***update***I finally received my order on February 16, 2021!! Honestly I had lost hope of ever getting my products and had written it off. Julian Bakery's customer service is non-existent. I will never place another order with this company again. I order the 3 pack of breads (keto and 2 other paleo ones) and 12 pk of keto brownies. The only thing I have tried thus far is the brownies. I was unimpressed. Flavor was off and not moist. Since I have not tried the breads yet, I cannot comment. I order many keto products from various companies. I have never had this experience with ANY of the companies I order from frequently. In fact I am on auto delivery with many other companies with excellent customer service and products. Again, I will never order from this company.

I've been ordering protein powder from this bakery for many years, but the last order (placed on January 14, 2021) was never sent. They initially said the delay was due to covid but that can't be the truth. Other businesses are back on track now. If they have gone out of business they should just say so, and refund our money. Revised on Friday, February 19: This product was finally delivered on February 18. Took over a month, but my faith is at least partially restored. Glad to see you back Julian Bakery!

I don't even know where to start. I ordered a three pack of granola through their website and paid it through amazon pay. I did not get a shipping update or anything. I checked my bank statement and they still charged me. To this day, I have still not received the granola that I ordered and I was still charged. On top of that, I emailed customer service and they responded which was a relieve only to find out that when I responded back, they completely ignored me like nothing happened. I an extremely disappointed and I will almost certainly never do business with Julian Bakery again. They charge you for a product and they don't even ship it to you or respond to the emails. Incredible.

Their PALEO PROTEIN is amazing. Never had a flavor I didn't like. However their demise will be horrible management. I stay loyal due to taste... no chalky protein shake taste and extremely tasty not to mention SUPER CLEAN --however I don't know how much I can take anymore of their poor management. I ordered 2 weeks ago today, I was assigned tracking the day after I placed my order. Two weeks later when I click " package ready to ship has not been dropped off". I'm without protein and I ordered 2 weeks in advance. I reached out via email...no response. It's frustrating because beyond my own trust in the product as a nutritional therapist I've recommended over and over again to many others. I need to find a similar product with better management or Mark Cuban needs to get involved stat.

What happened, Julian Bakery? I've been a customer since they first started operating, years ago, and shipments always came quickly and in good condition. I've been waiting for a shipment since the beginning of January, with customer service non-responsive over messenger or phone, and broken communication which does not really address my questions via email. I'm done. Do I love the pro granola? Yup. Do I have to have it? not like this.