Austin's Bar And Grill

After entering it took a while to be seated even though no one was in line or ahead of us. There is a large sign that says “Please wait to be seated” so we did. The food was fantastic, however, the service was not. I had to routinely get up from our table to ask for help or stop waiters passing by for help because the waitress assigned to our table was so inattentive. Had the service not been so terrible it would have been an easy 5 stars to give. As I was leaving, three hostesses watched as I struggled to hold the entry door to the restaurant open with my body while trying to push a baby carriage through with my baby inside. They didn’t move from their podium to hold the door open for the baby and I to exit safely nor did they offer a verbal “do you need help?” Interestingly, the waitress assigned to our table that gave such terrible service initially, did adjust her service toward the end of our patronage. A different waiter even came to our table later and said he would be taking over for our waitress, but he too was inattentive. I ended up tipping the initial waitress $20 in hopes that the next time she has a Black female customer she will offer excellent service from the very beginning and perhaps spread the word to the rest of her team to do the same.

The food was good. Ordered online for pick up, unfortunately no where in the ordering process did it say they had chosen to alter their hours for that day. So the food would not be ready until 20 minutes after they opened later that evening, which I didn’t find out until I showed up and saw a note on the door. I even checked their social media which also didn’t mention being closed until 5. I would have probably picked a different restaurant if I had known about the closure, but I didn’t see anyway to cancel the order.

We keep trying Austin's and are usually disappointed - tonight was no exception! The difference is I am posting a review. I ordered the Chicken Bacon Sandwich - which is a very tiny chicken breast with a couple slices of bacon and a bit of swiss-- no flavor! I also paid $2 EXTRA for a loaded baked potato as my side-- came barely done with NO BUTTER OR ANYTHING ELSE! Strike three!!