Subway

I visited this Vineyard Subway location, to order 6 subs. When I arrived, there was 1 employee making 3 online orders by herself, which I patiently waited for. When it was finally my turn, the employee worked as fast as she could, to complete my order. The meatballs were not ready, which meant that she needed to stop with the other 4 subs, to get the meat prepared. Meanwhile customers were lining up behind me. In between making my subs, the solo employee, managed to make subs for the other customers, to keep her line moving. One customer asked for coffee, and that wasn't even ready! In all, it took 40+ minutes for me to get my order completed. Subway needs to do much better than this! It is beyond poor Customer Service, to allow any Customer to wait 40+ minutes for the completion of any order! Not even having a Cashier to support, increases the possibility of unsanitary and unsafe Food Handling processes, as people cut corners to keep up. I am sure that I did not see the Subway employee change her gloves after ringing up a couple of customers, before retuning to make more subs. Subway, rest assured that I will take my $56 order elsewhere next time!

Hello unfortunately the survey already expired but I would like to send some feedback. The subway located on S. Grove store #2334 is always exceptional and from my experience great customer service. Although the lines are sometimes long the employees always apologize and acknowledge every customer that walks thru the door. I did also go by the S. Vineyard store a hand full of times, not by choice because every experience there has been awful. The cleanliness is not up to par. Customer service horrible she is rude bottomline. The glass doors that cover the meats and condiments filthy. It kind of made me think twice about eating my sub. Just wanted to bring this to whomever it may concern so this problem could be fixed. Shout out to the S. Grove store I will definitely be returning