Jack In The Box

If I could give no stars I would because the service was horrible. I get off work from ANOTHER JACK IN THE BOX 'mind you, and get home to my girlfriend who is feeling unwell. Like a great provider I asked her what did she need and want. She asked if we could go to Jack's for breakfast. I happily drive to the closest Jack's and to my dismay find it closed. My girlfriend being a little discouraged was reminded by me that we can check Google. So spending a little time trying to find one we find this location. Around 6 in the morning Friday February 11th we "ring the bell" to order. There was no friendly greeting just straight to the point. " what do you want? " a young ladies voice barks out the speaker box. We place an order for a meatlovers burrito except for one complication. My girl likes the hashbrown inside and doesn't want the sausage. So I asked the lady to place this order. I understand being in a rush or washing your hands and putting gloves on to follow food safety guidelines that Jack's is very strick on is hard to do while taking orders so I clarify the lady can take her time. I would rather have a slower and friendliness all around then a rushed and rude experience. Hoping this is the case because I explain the order and do not see it on the screen. The young woman yelling back that she substituted the hashbrown in with the sausage, but when I looked on the screen the indication wasnt there. Just a full charge for a hashbrown. Understanding that I'm getting horrible customer service and my girlfriend simple requests being clearly and blatantly denied I try and calm her down. I told my girlfriend I don't mind paying full price. As long as food safety guidelines are followed and the order is correct. I've been new and didn't understand the system even though I was properly trained and watched the videos. It takes a while for someone who is new to get with the program. The order was continued with my adding in a loaded breakfast and that was it. I get to the door and the young African American woman is NOT wearing a mask. Had no gloves on and opened the door to take card. Didn't even repeat the order. I turned to my gf because she asked me a quick question and before I could hand the card to the young woman she slammed the sliding doors in my face. I have never seen such a sad and miserable person work at a fast food "customer service" profession in my life. She gave us nothing but attitude and when I asked to speak to the manager she laughed and said " idk how long it'll take so you can wait " I understand having a bad day, but that level of disrespect and that kind of behavior was so uncalled for. I honestly wrote this review in hoping that the people that live with this young African American woman can take pity on her. Must be hard waking up every day hating yourself that much that you have to treat complete strangers with such hostility. Show this poor soul some decorum, because she needs it.

This is about the 3rd time we had issues with this jack in a box leaving the meat out of our burgers‍ First time was 2 sausage breakfast sandwiches (they left out the sausage) 2nd time they left the meat patty Out of our jumbo jack, and this time they left the meat out of 2 jr bacon cheeseburgers. Each time we called and the manager was nice and very apologetic and replaced our order, but come on lol these workers need to get it together. Its funny but annoying at the same time! Big headed Ol Jack would not stand for this kind of recurring mistake people lol!!!