Country Pride

I went to the Country Pride in Ontario TA last Tuesday after exceptional service by a server (Mia) in New Mexico a few weeks before and once again had a great server. The food wasn’t as well cooked, but our sever had a great personality and made us great shakes :) I wish I could remember her name, but I do remember she had a Disney themed tattooed arm :) with that said…after she left another Hispanic woman with shorter hair helped the older woman who I believe was there by herself and she wasn’t a server and did not seem happy to be helping! How do I know? Because she was sure to point out to the couple behind me that she is “not paid to smile!” After he asked her to smile. She told him she is not a server and they know what they are paid to do. This was after a black gentleman came in and sat BEFORE that couple (who were white) and she served them and then another table before helping him. When I asked for a to go cup, she acted like I asked her to go handmade one and then tried to hand it to my husband and not me. When he said he didn’t ask for it and pointed to me, she tried to put it on the table and I took it from her. Never ONCE did I see that woman smile and THAT is just awful service! I loved our server, but would never go back to that particular Country Pride after dealing with that young lady knowing she feels she does not have to smile at us because she’s not paid to smile! My husband and I, as well as the couple who she said that to were SHOCKED! I have NEVER heard anything to rude from a restaurant worker in my life and I’m almost 50. She has A LOT to learn. If she is a manager, I’m just glad the rest of the team has not been tainted by her negativity. Best wishes to that staff, store and anyone else who comes across that woman. God bless.

I truly appreciate having a great waitress who does her work and makes sure her customers are taken care of. I do not often do reviews but when someone makes you feel like you are important and makes sure you have everything you need and want not just another pest they must serve I will comment on it. Thank you Terri for your great service. If I could give my server 10 stars I would.

Was excited to see opened for business. However, the service left me quite disappointed. I could hear my server complaining about tips and talking with other staff as she forgot to ask me if I would like a drink. I had to flag her down to get one. Once I got my order she came back and left the check on my table yet did not ask about the nearly empty drink. I guess you get one and no refills. Also she did not even smile or say thank you for coming but I did hear her complain about the store being open and another customer coming in. I am sorry Layla, but you earn tips by providing good service. That is how this works.

I come here often and more recently the food is not very good and the staff well there are 2 older ladies that are great but the younger staff is not. Today I had a waitress with long acrylic nail that were black. I’m totally grossed out by the fact that a food service employee would be allowed to handle food with sick long nails. I was served toast with no butter and over med eggs that were more like over hard.