Pizza Hut

I ordered my food about an hour ago and I just pulled up because they said it would be done in about 15 minutes and it's still not done they told me I had to wait 10 to 15 minutes more they got my order wrong on the phone and their service is not good at all I do not refer coming here at all if you guys are in a hurry or you want to get your food on the time I hate this place

Spoke to a Manager named Tammy put my order in at 9:40pm was told it was gonna be about an hour wait for delivery due to only one driver named Andrea which we were ok with. Called to see what was going on with my order at 10:55pm before they closed and Tammy answered and tried blaming me for not writing down my apt number then she stated that she called multiple times but I didn't receive not one call. They charged my card already didn't receive that back either. Tammy was very unprofessional lying thru her teeth all the way around. Sounded like she was high as a kite. In the end stated she must of dialed the wrong number. But knew exactly who I was when I called to check my order. So no food and my money was taken. Very bad service.

The only issues we have with Pizza Hut is the turnaround time and the Rewards. I think you should quote slightly longer times because whatever time is quoted is never enough. Please consider saying each order will be ready in 20 minutes or longer depending on the order. The other issue is it takes so long to get enough points in rewards to get a reward we care about, Maybe have more levels and more items available.