The Works Craft Burgers & Beer

Mediocre would be a good description of this place & food. :( Wanted a treat, called in an order for two burgers at 6:30pm, was told 30min. I gave it 45min. Arrived, was told to wait around in the smelly restaurant - you guys should REALLY change the cooking oil in the deep fryer much sooner. Having worked in restaurants for years, i knew the fries will be a big disappointment due to the overused oil. Whatever, 20mins pass, got my food at ~7:25pm. Drove home, 5mins away. Burger was alright. The fries were oily and smelly, you can see excess oil all over the takeout box. It seems that your mileage may vary with this place, based on the reviews.

So this place has been on the decline since the pandemic but I think the food we just got today has finally turned us off coming back here. Everything was overcooked from the fries to the burgers and nothing was kept under a heat lamp (we picked it up 5 min after our pickup time) so everything was cold or lukewarm. My burger had dry overdone chicken, a single piece of lettuce and no sauce. My partner had a dry stuffed burger that wasnt stuffed. Considering how expensive it is for this mediocre foos (they added in a tip that you cant remove when you order from their website) you'd be better off ordering from actual fast food cause the quality is the same and it would at least be warm.

My husband and I went to dinner. Myself being on a diet thought it would be great to go to The Works because you can sub things to make it keto friendly. Our experience was horrible and I don't know if we'd bother trying to go back? The entrance was packed with people and we waited a bit until a waitress could come to the front but once she did we were able to get to a table right away. The dining experince was horrible though. We waited over an hour for our food, and it was 40 minutes before a waitress even came over to apologize for the wait. It then took another half an hour for the food to get to us. The quality of food wasn't even that good and ontop of we didn't even finish our entire meals. We sat down first and the couple that came in after my husband and I managed to eat, get a doggy bag, pay, and finish up before we even finished our meals. We ordered two identical burgers with a lettuce bun. Our sides were a salad and broccoli. The broccoli is supposed to be steamed and it was served raw. We were about to walk out when the food finally arrived to the table. It was a highly disappointing experience. I understand with the pandemic a lot of people do online orders now, but when you put those orders before your dine in customers it is very problematic.

The Tragically Maple with Spicy Die Cut Chips, and a Tom Green with a side of Cukes and Celery … A! MAY! ZING!!!!! By the time we got it home, put the groceries away and everything else, the food was cooked to room temperature, BUT SO GOOD! I can’t even imagine what it would be like dining in! The Beechhouse Sauce is so good … I could eat that all day long. Is the food pricey? Maybe, if you’re looking for drive through prices. But so worth it! The buns (we had the sesame multi grain) was soft with a nice chew, and didn’t fall apart at all. Not even at the last two bites!!! We brought the menu home so we can plan our next visit 😁