Domino's Pizza

I waited 1 hour and 40 minutes for carry out 1 pizza. The app says it would be ready in 20 minutes. I got notification it was being prepared, so I drove there and waited. The employee was unapologetic. It should have been free after that amount of time, but they insisted on payment and I didn't even get my$3 of coupon. I got my pizza tonight at a nearby pizza hut in 15 minutes with great service

This location is either under staffed or poorly managed. Either way it needs to be shut down. I am going to start ordering carry out from a different location since I am unfortunately locked into this store's delivery area. Orders are consistently sitting at quality check for 1+ hours. The final straw was after waiting 2 hours for a pizza we were given the incorrect order and the delivery person insisted it was correct. I love Domino's and have been a loyal customer for over 5 years but I hope the consistently horrible reviews this location is getting either shuts it down or prompts a change in management.

Let me save you the headache! This is the worst managed Domino's ever! I have had multiple issues with this specific location. Firstly, the location some how has the territory for neighborhoods near Corporate Woods even though another location is much closer... The issue is my wife ordered a few pizzas for a daughter's bday party (delivery). Someone called and said they didn't have a driver; which wasn't too mad about. However, we had already paid near $14 in delivery fees and tip. When I drove to location to pick up pizza, they declined to refund the $14...and the employee wouldn't give me any contact information for franchisee or operator. Now, I have to make another trip with wife to try and get a refund. Please use another Domino's and save the trouble!

Our Order said it would be here in 26-36 minutes, came in 1.5 hours, food was very cold, ordered garlic Parmesan bread bites and they can plain with no Parmesan or garlic. Messed up which sauces we purchased also. And online the only option when you report a problem is to get a few pizza, not to get money back on wrong items. I would not like a few pizza because I will not be ordering from here again.

We moved here to OP 6 months ago. Since we’ve lived here there has only been one employee, Stephen, working this dominoes almost every night. He is always working alone & is a very nice guy. I’ll give him that but I’ve seen one time when there was another employee in there. Can’t do deliveries because they have no drivers. We are usually always patient but last two times we ordered we ended up canceling our orders. I was 10th in line when my order was supposed to be ready. I mean at first I felt bad but come on man like 6 months is enough time to hire more staff. Papa johns easily has 6 people at their locations every time we go there. This is usually after we cancel our dominos order. I’ve worked in food industry for years and been understaffed during Covid but you can hire more people than 1 guy within half year time frame. Just sad because this location is going to end up shutting down over this I’m sure.

I placed and order online for delivery and it was cancelled. I thought it might've been a mistake. I placed it once again since I really want Dominos pizza and once again it was cancelled. I called the store three times back to back to back and no one picked up the phone. Stephen was the person working on my order from what the online tracker said. On the phone with the customer service line right now. Edit: I see that they called me twice before I called them but my phone sent them to my voicemail. They didn't reach out to me after the second time it was cancelled.

I completely understand we are living during a pandemic where food service is especially suffering from staff shortages. We have tried to order delivery 3 times in the past 3 weeks. They have called us 10 minutes up to an hour after placing our order to let us know they don't have a driver and are canceling our order. Thanks for giving us the option to make our food still and pick it up? Or maybe just turn off the delivery option for your store so people don't waste the time. Calling someone and saying you're canceling the order and instantly hanging up without response is pretty immature.