Oteri's Italian Bakery

I contacted Oteris to do an elephant cake for my friend's shower. The customer service was everything. She took my order in details, I sent in the picture of what I wanted. I'm so glad, I got everything I wanted on the cake. And the cake tasted good! Thanks Oteris, I'll be coming back again:) great customer's service along with workmanship!

I ordered a birthday cake for my Mommie's birthday celebration. I personally place the order one week prior to the event in person. It was a simple round pound cake with butter cream icing for 25 people. The day of the event my husband picked the cake up and brought to the venue when I opened the box I was horrified at the product - the inscription was as if a child had wrote it and the cake was under iced as there was a visible line in the front with missing icing. At this point it was too late to do anything with the surprise event happening with a short time frame. However I did reach out to the bakery the next day to express my dismay and was told this matter needed to be handled by the manager whom I needed to call the next day. Once I spoke with the manager she instructed me to send pictures to the bakery email and stated she would call me back to address. After more than one week I haven't heard NOTHING back from her via email nor a call. I even followed up again with an additional email and NO response. It saddens me to think that this establishment wouldn't apologize for the poor product provided and at least use this matter as a teaching moment for whomever approved this order as being acceptable. There really is NO do over as the moment has past but an apology would have won me over as I would have felt that the business made an honest mistake. Beware of those who take NO owness or responsibility of what they produce.

This has got to be the most ghetto bakery ever. Young ladies work in there like it's a bar. Come on people have some pride in wear you work. If not for the customers you wouldn't have a job. Have some class in your appearance and read up on customer service. It's ridiculous. The baked goods aren't bad but it's not worth the service and tackyness. Show some pride woodland avenue. I blame Oteri for this. These young ladies represent your business. No training in something as simple as to writing a person name in cursive. SMH. This could be a golden opportunity for these ladies. Think smarter.

Yesterday was National Cupcake day, so I decided to take my little one to get some cupcakes from Oteri's. I ordered 4 cupcakes, and a couple of other pastries. So disappointed to discover that when i got home the cupcakes were stale and hard, the icing was hard, the icing taste as if it was sitting in the fridge uncovered. This was my first time trying this bakery and I certainly will not be returning. How egregious to knowingly sell a product like that.

Tried this place out after seeing them on DoorDash. Ordered what was supposed to be two cake slices and two 3” cakes. Was sent 4 3” cakes. 3 of the cakes were stale, dry and on the Oreo cake the frosting had a very weird taste… like it had been sitting with something uncovered in the fridge. The carrot cake was the only edible cake, but even that wasn’t fresh. Disappointed in the whole experience and I will not be ordering from here again.