Fishbowlphilly

What I ordered vs what I got. This happens on almost every order from this location. The incorrect drink, fruit punch I'm assuming, taste like water. I have also received food from here that was completely burned, and hard as a rock. It makes me wonder how they handle the food that's actually "edible". Their lack of care is obvious.

On January 1, 2022 I came to this McDonald's and placed a curbside order at 4:44pm. I sat at curbside to 5:23 with no order. I called in the restaurant to ask, if my order was ready, and the girl on the phone told me, she didn't know. I said do you know, when will my order be ready and she said, she doesn't know. I said what do you mean you don't know I paid for my food at 4:44pm and it's now 5:23 and I've no food. The girl said we only have 3 ppl working, but she was very nasty, arrogant, rude about it and hung up. I called back a second time and, she started yelling in the phone that they've only 3 ppl working and to come to the walk up window, but there wasn't a walk up window and the line was wrapped all the way around the bin. I pulled up to the drive thur window, when I saw a gap in the line, and asked why I never received my food, when I paid and why were they being so disrespectful. They started to argue with me and make threats. One woman said, if she open the window, she was going to do this and that, and throw something on me. I made sure to let them know I was going to call corporate. I asked for one of the women names, she wouldn't give it to me asking me why did I want to know her name, and I explained I'm going to report her to the corporate office. It was raining that evening, and I'm assuming they didn't want to bring me my food. Rain or not that's your job. Then no one never prepared my food at all. I usually always do curbside and never have a problem until that night. I never received an order, and didn't leave to 5:33pm. Between 4:44pm and 5:33pm no helped with my order and it was never fulfilled. All three of those women that worked New Year's Day January 1, 2022 should be fired. No employee should argue with any customer at all. 0 tolerance!!! Two of the women had long red or burgundy braids. The other girl you couldn't see, and the two women with braids started hiding behind the machines and wouldn't come to the window until I left. I've a whole 7 min video of the woman arguing with me slamming the window close and hiding behind the machine, so she couldn't help me. Terminate those women and hire people with dignity and respect, who wants to help people they serve, and want to do there job.

I was at Shop Rite and went next door to McDonald's to grab some grub. However, they had closed the dining room and were only serving drive thru guests and were handing orders through a fairly new window for Uber eats, Door dash, anyone but me ☹️. I had walked to the supermarket and don't have enough room on my phone, and even if there was, I wouldn't have installed thier app. F-dem. Of the 3 employees that I tried to speak with, 1 went to get a manager and never came back nor did a supervisor, the second tried so hard to pretend not to have heard me at all, I must admit she did a great job of pretending as she really just kept moving as if she had ear plugs and blinders on, the third presented very apologetic, but did nothing to help me get food. IDK if I can/should be critical with the shadow of the COVID pandemic over the earth, but my experience this trip was horrible, since I went home without dinner. I have to admit that I feel a little nasty with this review but thinking back, the staff's attitude and failure to serve patrons well, has a firm stance in history at this location. Despite, the state of world health and the many steps we are making habitual in order to preserve life, restaurants, even fast food joints, are a service industry. Customer service is critical for a positive experience and management at this location has never shown me that there is any effort to train employees to smile and to be as helpful and accommodating as possible. I'm seriously disappointed but who the hell do I think I am, to expect to leave a restaurant with food.

Horrific leadership, unorganized, very bad attitudes, laziness, slow, they are cavalier as a group franchising in this neighborhood. I never saw such poor attitude to work!!! After waiting for my food for 30 minutes I didn’t even get a have a nice day Like the white woman received and I waited much longer than her, imagine that type of service!!!!

My food took forever. The girls behind the counter one who had red braids was horrible. Using foul language in front of my 2 daughters. Talked to the customers with an attitude. Also talked & treated her co-workers like trash.. Every other word was a curse. This was 12:30 in the afternoon on 3/30/2022. She needs to lose her job if you ask me.