Red Robin

I ordered the whiskey river burger and it came with no bbq sauce. The fries were supposed to be extra crispy and they were hardly cooked and soggy. Ordered the onion rings and they were burnt. They smelled bad and tasted worse. I ordered the "bare minimum" sandwich with crispy chicken, tomato and mayo. It was also burnt and had shredded lettuce all over it. Everything tasted terrible. The only thing that was good was delivery.

I ordered a burning love burger with sauce on it. I wanted the regular patty and an impossible party to go with it. Wanted it cooked with a little bit of pink in the middle… they sent me a dry overcooked cold burger with broccoli and no sauces on it or on the side that I asked for. You are better off going to Easton as no one really cares about your food here. This is the 3rd time they have not cared about the quality of food for me

The bartender was very nice, but it took a bit to get greeted. We ordered our onion rings with our burgers but they came out several minutes ahead and were barely warm. The pictures of the burgers on the menu are thick and juicy, but the Royal Robin patty was maybe as thick as a quarter pounder, if that. We each ordered a second drink but the bartender forgot so we just asked for our checks and left. I understand people are busy and short staffed, but I give less leeway when I see them huddled in a corner talking with their coworkers while ignoring their tables.

I understand the whole pandemic situation. But good grief, this place is about as slow and unreliable as it gets. Almost every restaurant is going through the same issues but this location is just ridiculous when it comes to dining in or take out. We refuse to go here anymore because a simple burger is now a 3 hour occasion and most times cold when you get it. It's not worth getting upset or arguing, just don't go.

Went to this location for a late birthday dinner and an early Father's day dinner. Waited 15 minutes before getting seated. We got seated and ordered drinks and our meals at the same time. Drinks came after 10 minutes. We didn't get our food until 35 minutes after ordering. No silverware or napkins were provided when food was finally delivered. We started eating and asked again for napkins to be brought out. The food was mediocre. We never saw our server. We asked one of the hostesses that sat people near us for additional drinks and ketchup since it was empty. Waited another 15 minutes before our 2nd round of drinks arrived. Tried this location again to give them another chance after the last bad experience but this wasn't much better. Probably won't be back. I will spend my hard earned money elsewhere. Watch your receipt because entertainment fee was added even though the tabletop thing at our booth didn't work. Only thing good about this place for us today was Sami trying to get us taken care of at the end of the meal.

This is the only red Robin that is always understaffed. We arrived at the restaurant at 6:40 PM, we're seated immediately, they were not busy at all. By time we got out of the restaurant it was almost 8 o'clock. They totally messed up our bill. The food was good, the service was horrible. Why is this the only restaurant in the Pickerington area that is so understaffed? There's one word "Management". Will not be returning to this restaurant again.