Panera Bread

This location was convenient, with plenty of parking and good seating inside and a few tables outside. We also liked the two ordering kiosks - they were easy to use and the pictures helpful, though there was slight confusion about how the food would come out as there was no buzzer. The food was also delicious though one came out initially without the side and the sandwiches were switched for two of ours. They were easily rectified though.

*DO NOT HAVE THEM DELIVER YOUR FOOD* Honestly the worst customer service experience I have ever had. Was getting my hair done NEXT DOOR to Panera, ordered delivery. Said it would be delivered in 40 mins. After an hour and ten mins, someone from the hair salon offered to go check on my food for me (excellent customer service - Panera should take note) - she came back saying Panera said to “just keep waiting”. After my hair was done, an HOUR and 30 MINS after I ordered my food, I went to Panera. Manager Keng Told me I would have to get in touch with Door Dash myself to figure out where my food is. Are you kidding me?! This is for a less than $20 order.. why would you not simply apologize and offer to make me a new order. He finally said he would cancel my order on his end and place a new order for me in store. Did not apologize, did not offer a discount or any kind of recompense to make things right. I then waited another 20 minutes for them to make my food.. and the “creamy” chicken and wild rice soup basically looks like someone peed in a cup and gave it to me. 2 hours after I placed my original order. This experience has been unreal.

I ordered a Grilled Cheese with "no american cheese" assuming there was another cheese available. After my call was transferred to a "senior staff person" and asking for a different sandwich that I would pick up, they told me " you need to call us back after the lunch rush- maybe 1-2 hours". Then they told me"the grilled cheese would still need to be discussed". Apparently they weren't prepared to make any concessions that the ordering process for that particular item was confusing - and that just perhaps the description needs to be changed to something like No American Cheese (if you click this you will receive ONLY bread). Will not return to Panera.

I really like this location. It was clean , pretty quiet and internet worked well. I go to tons of Panera’s all over the state and this one was overall a great location. It just felt as I was at home, warm and inviting. A bit cold in there but there all a little colder these days. They want you to get that warm drink…thankfully I’m a coffee subscription member!