Pei Wei

This review is not about this particular location. It’s great!! This review is about how terribly disappointed my husband and I are that the owner of the local franchises has chosen to drop Sweet and Sour Chicken from the menu…the sauce it takes to make it is no longer available at any of the Pei Wei locations in our area. Believe me, I’ve called them all. The newer, replacement, chicken dish has a very spicy sauce we don’t care for at all. Adding new dishes to your menu is fine but not at the expense of dropping core, tried and true options. Please bring back our favorite, Sweet and Sour Chicken.

I usually order from here through door dash. And more times than not, the food is great! But the last three times I've ordered, there's one thing in particular they keep messing up. I ask for extra sauce on the side, and they don't put any sauce in the dish, and only give me my sauce on the side. So then, that means my sauce isn't "extra" then does it? Why is that a big deal? Because I have to pay extra for that extra sauce. So you are giving me less sauce and I'm paying more. I dunno who the cook is at the time of this review, but you are incredibly incompetent. If this was a one time thing I could forgive it, but it's getting to be a consistent thing. All in all, I think it's still worth getting food from this store because mistakes like this are pretty rare in my experience and the food still tastes great. Except of course they don't seem to know what the word EXTRA means. I'll just go there in person from now on to make sure they stop messing this up.

I have been coming to the location in Plano on Preston for years, sometimes weekly. The manager used to recognize me and remember my order. Today, I went in and was ignored for about 10 minutes. There were no other customers in the dinning area. Eventually an employee whose names I did not catch, told me that they were way too busy with online and catering orders. And if i wanted to dine in it would be over 45 minutes to fill my order. Then he walked off to the back. I left, and then watched him turn away another 4 customers coming in for lunch. Whoever you have running the show over there is killing your business.

This is be the only PeiWei location that I would recommend to anyone (believe me, I've been to all the PeiWei locations in the Dallas area), and the only one that I would go to. This one is clean and have adults running it, and the only one where level of service didn't get lost with the transition. I'm always happy to see Julio, who always takes care of us and makes sure our food arrives in a timely manner always with a smile.

I used to come here all the time but unfortunately went months without stopping by. I finally get the chance to dine here once again and my gosh has it turned to trash. There are only 8 small pieces of chicken for this entire dish. Stingy. The dumplings were cold and the soy sauce container was put in upside down so when we pulled it out it spilled everywhere. I don’t know what happened to this place but it is horrendous now.

This has a friendly staff, some people have worked at this location for a very long time. I remember how great Pei Wei once was, back then the line would be out the door each evening. You can tell the problems really started from the top down. Corporate bean counters stepping over dollars to save dimes. You could see it in the way the cut back on the quality of the dinnerware first. Then it was the endless remodels as Pei Wei went through an identity crisis. Seemingly wanting to be like Panda Express. Which it started out far superior too. Over the years they reformulated popular dishes to have less quality and now look at them. None of their dishes taste like the original. Look at the results of the corporate greed; which has driven this once great chain into the ground. Many locations are closed now even prior to the pandemic. The Pandemic obviously has not helped things, but Pei Wei was doomed long before the Pandemic rolled around. Let this be a lesson to other currently successful chains. Don't follow in the foot steps of Pei Wei/ PF Chang or Texas Land and Cattle for that matter.