Roots Chicken Shack

I was really excited to try but i was disappointed. The food was okay nothing spectacular at all. No different taste from any other Popeyes, chicken place etc but more pricey. The sandwich was not worth $9.00 AT ALL..The banana pudding was okay but nothing spectacular, taste just like any other fast food banana pudding. The woman that made my food never changed her gloves. She open a cooler to grab a bottle soda, pop the top , grab the fries, made my sandwich adding my toppings and NEVER CHANGED nor WASHED her hands and was making food - i can tell she was in training as the other woman who was handling the cash register, taking orders was showing and telling her how to do things but NOT once sanitary was mentioned nor an option. With everything going on i couldn't believe it. I took some bites of my sandwich and fries and couldn't stomach the image in my head, so i trashed my food. Bad experience. The cook was trimming some chicken ( enlarge the first picture ) and nevered changed his gloves nor washed were the chicken was sitting...I had high expectations as I was finally able to support but nothing was spectacular about the food, experience etc. Presentation was okay but not worth being/getting sick..One thing for sure no one going to take care of your business like it should be taking care of and ran.

This is a winner for some chicken dinner. What makes this place interesting is that they cook their french fries in duck fat. & OMG, it just enhances the flavor & crispiness. You gotta try their Spicy Bird & fries. It’s so good! Oh, & the customer service is fabulous! Will definitely become a regular here!

I only ordered the Spicy Bird Sandwich and it's by far the biggest chicken sandwich!! It was juicy and crispy and the Kimchi mayo actually had the flavor to back up it's name. My only nitpick is that the item description didn't mention anything about jalapeno slices (maybe it's supposed to be part of the pepper jack cheese?), but I just picked them off.

Chicken sandwich was fantastic - so much flavour and the crunch of the batter was delightful. The fries are some of the best I've had. The tenders however were small, bland, greasy things although the sauces provided did much to make them palatable. Service felt unfriendly and ponderous however. Probably still worth coming out for that sandwich though.