Steak 'n Shake

Terrible experience from the beginning of my order. The guy taking my order sounded tired or just lazy. Once my husband pulled up to the window to pay, we noticed it was a young kid. Again, he seemed lazy/upset he was working. When he handed my husband our order, he didn’t say anything. He might as well had thrown the food at us. My husband asked him if that was all of our order and the kid just never answered and my husband asked him again and the kid rolled his eyes. So disappointed in the customer service we received. This is not the first time this happens and that it’s young kids that work there. This kid was more into his AirPods than actually doing his job.

the ONLY reason i put a 3 star instead of 5 is because of the customer service. the food is always amazing, never have problems. and, i understand how rude people can be and having a bad day, i was a server so yeah i understand but i would NOT have been caught dead greeting someone with "ugh what do you want". never even got a "how are you" "have a good day",,, n o t h i n. so whoever was working the window tonight at 8:30 pm should probably not be.

My family and I went to this location to have food we were in the drive thru on a Sunday and my sister noticed and the shift lead and pick to strips with no gloves on. My sis ter ask if they could please give her different chicken strips and please wear glove. The same person who claimed to be there Manger told her very rudly do you want me to clean the frier to. My sis then ask to speak to the hire up. And he stated that he was in Charge.my sister let them know she would file a complaint with the health department and the Manger told her oh really your really going to do that needless to say we got our money back and will never be dining there again

Came in and sat at the bar top, not much people for 3pm. Server that helped me out was very nice and attentive. Ordered a prime burger, perfectly cooked. Very fresh meat, seasoning is perfect. Checked this place out cause I got tired of WB and in-n-out. Comparable to in, but you get a full size burger and for a better price BY FAR. Honestly, I’ll be coming back whenever I’m close by and it’s lunch time. No complaints at all.