Pizza Hut

Ordered a pizza at 4:25 pm. I certainly wasn't expecting miracles with the horrid weather outside, but after an hour went by with no sign of the pizza and no updates given, I decided to call the store to check the status of my order. Simple--or so I thought. It has been two hours now; of the ten calls I've made, 5 of them have been directly hung-up on after I indicated I was calling about an existing order. For the other half I was smart enough to press 1 and beg someone on the order-taking side to check the status of my order, since side B doesn't seem to want to do any work today. (Which, by the way, how does that work exactly? How can they be ready to take your money but not ready to give updates once they've got it?) Guess what the results are? STILL NOTHING. I have no idea where my pizza is. I have no idea if it's been delivered. I have NO INFORMATION, and because of Pizza Hut's antiquated "nearest store only" system I can't even set up a different preferred delivery location! But oh, TRUST ME, I will not order from them again. I'd rather slip and slide around outside on the ice than go through this garbage again.

customer service here is a joke and "management" Corrine, is TERRIBLE. Told us it's "not todays problem" and "Obviously wasn't that urgent" after trying to get ahold of this place for almost two days - we placed an order for delivery for about $50 and received one thing of pasta. They keep deleting my reviews so I have already contacted corporate and will continue until someone reaches out to me.

There can be an excuse for a mistake(finger print on pizza) during delivery, but never for the first answer from owner as "what do you want?". If you got a same situation, don't ask the proper service to owner or shop manager. They don't even think that's their fault and to say "sorry" but "what do you want from me?". All I want is a pizza eatable, not a pizza to get infected with your dirty hands.

I feel played with this packy , dry, not fully cooked pizza crust on Spicy Lover's pizza I ordered tonight from Windhaven location in Plano. Horrible tasting waste of my $$$. Thanks Pizza Hut for destroying my lunch @ work & wasting my hatd earned $$$ in this already strained economy. I saw 3.9 🌟 but ordered anyway to form own opinion when I should've not ordered from this location periodt.

2 stars because they got a majority of the toppings right, but I've ordered from this location several times & not once have I received a correct order. Its always missing a topping or 2. I would figure that being in W Plano the customer service would be better, but I'm wrong. Time to find another PH to order from, which is a bummer because this one is close to me.

They sent the wrong side, something cheaper than what I asked for. I just asked for two cheese pizzas and they were practically inedible, worse than cafeteria food. It had absolutely no flavor either. Windhaven is the only location I've had a bad pizza from Pizza Hut. After seeing other reviews I'm unsurprised.