Dunkin'

There's a vast difference between the weekend staff and the weekday staff I've been here a handful of times as it's the only Duncan in the area so they get busy last time I went for a donut around 3:00 p.m. they gave me one donut stale and the other one technically didn't even have any Bavarian cream in it and every time I order a cappuccino there's no sugar in it and they don't ask me if I want sugar in it or make me aware that they don't put sugar in it going further I've been slightly addicted to the mini bagels that they have cuz they are delicious but as proven today the weekday staff doesn't even heat them up weekend staff however m theade me want to come back to the store and get another serving unfortunately I was met with disappointment this morning as per usual on a Monday I'm on my way to work I don't have time for this Karen was more than helpful to replace my order but I know she is not the issue the issue is whoever made these clearly doesn't need their job

Waited over 20 minutes inside to even get any ones attention here. Asked multi times if could get help & both times was told just a minute ( 2 gentleman working ). Didn't get to order until a young lady came in at 3:30 pm & she was very nice & kept apologizing to my self & the lady behind us. This was at 3 pm on a Wednesday. Id hate to seen it on a weekend. I will drive the extra miles & go to the Dunkin at 47.

Plano Dunkin is very frustrating. No matter if you order on the app or through the speaker there is always something wrong. I took a six week break from coming here daily in hopes that maybe they will have it together and still no. My coffee and donut order is wrong 4 out of 5 times. They recently hired some new staff that at least is polite to the customers and acknowledges them instead of the less than pleasant greetings we received in the past. I have worked in the service industry and if you don’t care, at least a little bit, it shows tremendously! The managers attitude is reflected in how the staff operates.