Next Level Burger Hawthorne

UPDATE 11/30/23: Next Level Burger has been incredibly kind in responding and resolving the issue. I've ordered here countless times over the last year and haven't had this issue when ordering though DoorDash. Ubereats has refused to refund me and ghosted me. I will be making sure to mention how they've dealt with this through the BBB. It's uncertain whether the rocks I found were from the restaurant or Ubereats. But I would highly recommend going through DoorDash for any delivery service. I've ordered here so many times and never have had a safety issue before. The food is amazing and definitely supported my vegan journey. I will be sure to leave them a nice on Doordash because I got such wonderful service from there so many times. This was the first and last time I will be ordering NLB from Ubereats. I highly recommend NOT ordering from Ubereats but highly DO RECOMMEND Next Level Burger. They care about the customers experience and want to make things right if there any issues. Thanks to the team again for helping me try to get a refund from Ubereats and for sending a gift card that I will definitely be using+ *********************** I've ordered from here countless times and today there were tiny rocks in my burger. I am wondering what happened, maybe my delivery driver dropped my burgers? I'm not sure but this could have hurt my teeth or worse. I really think they need to wrap their burgers better and check the quality of safety when making food. This was one of my favorite places to eat and I'm very disappointed and worried about how rocks got in my burger.

I ate here way back in 2015 or so. My sisters and I made the trip to Portland for the food in large part, as we’re vegans but live in Alberta Canada where there are little to no vegan restaurants. And let me tell you, this was by far the best place we ate at. I think about it still all the time! The burgers were good, but what stood out to me was their soy based soft serve. I used to love milkshakes and I miss them since going vegan, but I can honestly say I had the best milkshake of my life here, and it was totally vegan! Can’t wait to come back some day! Also the lady who took our orders was a delight :)

Next Level Burger is a plant-based paradise! Was warmly welcomed by the staff and walked through the menu. It is a fun / bright welcoming vibe with plenty of indoor and outdoor spaces. The diverse menu, especially the variety of sandwiches, left me spoiled for choice. After going back and forth on the many different burger options, I landed on the Beyond Fire Burger. It was a flavor explosion, and the fact that it's made with organic ingredients was a bonus. The sweet potato fries were the perfect crunchy side, and the organic vanilla milkshake was a wonderful sweet treat.

This is just the perfect place, especially for families or groups that just want a good burger and fries (or chickie sammy).. I had the American cheeseburger (smash burger), fries, and a mint chocolate chip shake.. and I had just the best time sitting down and eating everything.. and the people were so friendly and helpful.. even when I wandered off and forgot to pay (I was dazzled by the vegan shakes in your choice of soy or coconut based). This will absolutely become a staple for my family.

Stopped in for Burger Week and can't wait to make this a regular spot! There's something here for everyone with a lot of different menu options, including homemade mushroom/quinoa patties, and hearty buns. Lots of fun sauce options to try also. I went back in for a shake after my meal, which far exceeded my expectations! You can get them with coconut milk, soy milk, or a combination. Sad I waited so long to come here!