Carl's Jr.

The first thing I noticed at this restaurant was how clean the bathroom was. It was immaculate. The rest of the restaurant was just as clean. The staff that I dealt with was very friendly. My food order was perfect and tasted great. There seemed to be at least 6 people working in the restaurant which in our current time is very unusual. Great job to the staff.

Ordered the western cheese burger combo with a diet coke, and asked to swap the BBQ sauce with mayo. The cashier took my card at the driveup window. About five minutes later a different person handed me my bag of food and said "have a nice day". I told her that they still had my card. Another 30 seconds pass and she hands me my card with a forced slight smile. As I was pulling away, I realized they did not give me my drink. I pulled back around to the drive-through, but there were several cars ahead of me this time. I parked and went inside for my drink. Literally another 2 minutes before they handed me the cup. I rush back to my car as I had left it running (stupid, I know). On my 6 minute drive back to my house, I took a sip from the forgotten cup, only to taste a flat, watered down soda with ZERO ice. It was room temperature, in fact. I ended up dumping it and throwing the cup away before I ever got to my front door. Got home and opened the bag...fries were cold and soggy. The burger was OK, but also not piping hot. Nothing tasted fresh. I was hungry, and gate wasting food, so I choked it down. There were FIVE employees in this store when I asked for the drink I paid for, and zero customers inside. Apparently they were left without a supervisor, or they were on break. Because I seriously thought of the movie Idiocracy on this visit. I won't be back to this store. "Brought to you by Carl's Jr.".

I've been coming here for 2.5 years... I love Carl's Junior but this place serves cold fries every other time I order in the drive thru along with flat coke. When I've called them to tell them politely that things aren't right, they just sit in the phone, never 9ffering to replace on the next visit or an apology. Even at the drive thru...they just stare at me like I'm the a$$hole. Lol. No one wants to pay 13 bucks for a meal to get flat coke and cold fries. So to remedy this since they won't make up for it...I just order fresh burger/fries and test the drink for carbonation. But then the other patrons in the line suffer due to having to wait for my order to be ready. Management needs to get it together.

The workers were rude I was rushed when trying to order I was missing most of my order my drink tasted like just carbonated water when I ordered an orange soda the service was terrible.... And then when I got to the window and tried to change my order which is something I do it a lot of fast food restaurants I was told that he was unable to do it which was a lie because it's been done