Pizza Hut

I will never, ever order from Pizza Hut again even though our family loves the food that Pizza Hut offers, I will also continue to share my dissatisfied experience with others. My initial order was placed online through my Pizza Hut account, after placing my order I realized there was not a option for delivery, I immediately called my local Pizza Hut (N. Lombard St, 97203) a young man answered the phone I advised that my online order is for delivery, he located my order and verified my information, address and phone number and said your all set, no problem we'll see you shortly. After over one hour of waiting, 10 hungry family members awaiting 3 pizzas, I decided to call in, the lady who answered advised me that my order was cancelled due to a no show for pick up. #1. Nobody ever called me to look into the matter. #2. There was no empathy or offer of a complimentary replacement order. I asked for the manager and she advised she was the manager, she made no attempt to fix the problem or at least apologize for the mishap. I asked to speak to a higher up personnel to voice my complaint, she then transferred me to PH customer services, I was so furious that no one really seemed concerned about what had transpired or any type of apology and no attempt to make a offer to me to offset my inconvenience after being a PH customer over 30 years. This all started because the PH employee that had took my initial call apparently did not change my order type for a delivery. I then spoke to a rep by the name of Brandon, at the customer service department approximately at 8pm pst. This rep also was so rude, non apologetic and to not offer anything to me for our inconvenience and at the expense of our family starving and nobody seemed to care, this was negligence by the employee at no fault of our own. I advised Brandon of his bad attitude and told him that I would notify PH of this call and complaint. I again asked for his manager Dallena who ultimately and right away replaced our order for free and for carry out. We had to wait for over 2hrs for a pizza that I went to go pick up, it took me 8mins to get there. We will never again order or eat PH again and these PH associates should have to answer to PH owners who are paying them for services not being provided. These associates are representing you!! Pizza Hut Sincerely, think again before ordering your next pizza. Kat. G

Update: Decided to give them another chance, went from 2 to 1 stars. Customer Service 101 no matter how busy you are, you never tell someone you’re going to put the on hold, you ask and wait for a response. If you put someone on hold you should give them and approximate time you will place them on hold for. In store service sucks. Been here 5 minutes and not even an acknowledgement. Not coming here again.