Village Bistro

Morgen is amazing!! She cuts my hair perfect every time. Her personality, sense of humor and the banter between us make me laugh so much the entire time. Everyone there is great. I recommend the store in the Harris Teeter plaza on Edwards Mill Rd as one of the best hair salons I've been to. Thank you Sport Clips!!

I have been going to this Sports Clips for about 8 months and all of the staff is incredible (I have no preference on who cuts my hair because they all do a fantastic job). One of the new hires, Alicia, stood out to me today above anyone I have ever met in how she approaches customer service. Alicia's demeanor and glowing personality made my day a better one.

My son got a great haircut! Aside from that headline, I have 2 points to mention. 1) + (PRO ) The stylist we had, today realized I was concerned about my son's haircut, based on his last too-short haircut (which he got at a different Sports Clips location, about 6 weeks ago). We had a picture of what he wanted his new haircut to look like. She looked at the picture quickly, but carefully, and invited me to stand right next to her while she worked. I did, not for the purpose of supervising her work, I said, but so that I could learn more about how to cut hair, myself. 2) +/- (PRO and CON) The business model of Sports Clips, like most hair salons, relies heavily on upselling. We were very happy with the $24 basic cut (+ tax and tip), but the stylist felt obligated to use an assumption sale process to upsell us into getting a shampoo, blow dry and hot (facial?) cloth treatment. I wasn't upset by that. She was just doing her job, and with a smile. I just pleasantly said, "thanks, but we are happy with just the Great haircut you did," and we walked over to pay, giving her a big tip (see #1, above)

I visited today to bring my mom whose a senior in for a lady cut. My mom wears a very low tapered cut and has been struggling to find someone where she lives. I did some local research and read all the amazing reviews about Morgen. It has been hard finding someone who will help with upkeep of my mom's short tapered natural hair cut. She is transitioning out of relaxed hair. I called at opening and Miriam was nice on the phone and told us to stop in. I also used the app to check in so that we could check to see when Morgen was available. There was no wait at all. Morgen was very kind and personable. I really like the theme of this franchise. All women hair stylists cutting hair at a man style cave. This shop is equipped with a big screen, sports chairs and a consistent theme. The men who walked out of the shop looked great. Morgen did a excellent job reshaping and cleaning up my mom's hair. Thank You !