Palais De Jade

I have been coming here for over 2o years. I moved away and come back to see family. Every time we go for dinner the food quality, great service and a clean and tidy atmosphere awaits you. Of the hundred plus times going I have NEVER been disappointed. They take excellent care of their regulars. Would recommend again and again.

We ordered the Shanghai dinner for two and the fried rice was spoiled. We told the server because it not only smelled bad but it tasted worse. He offered to substitute for white rice we said no and at the end the manager expected us to pay for the full price. We did not agree and he only took off $4. The servers are nice too bad management is not. We do not recommend this place at all.

This used to be our go to spot for Chinese and a restaurant we frequented for several years. That is until last night. We ordered our usual dishes-Mongolian beef, pork fried rice, Kung Pao chicken, and beef chow fun to go. I initially realized there may be an issue upon opening the containers when, honestly, all 4 dishes appeared to be the same color. The Mongolian beef was maybe 90% onion slices, the chow fun was colorless and also contained an atrocious amount of onions. We get these dishes all the time and have never had this happen. Upon eating, we realized the taste was odd and the noodles had a burnt flavor to them despite not appearing burnt. The fried rice and chicken were as expected. Needless to say, we didnt finish the meal and ended up tossing it all. I decided to give the restaurant a call once one of us began to feel ill and the response was less than stellar. According to Alicia, other customers were asked about their experience and said their food was fine. She also stated what the Mongolian beef is supposed to be mostly onions and the burnt taste must just have been a poor response to the spices. No where in the conversation did she attempt to truly take into account our experience and she also refused to refund the two out of 4 dishes. The overall conversation leaned towards us having a unique experience despite other reviews here highlighting similar experiences. This is a real bummer because Palais is probably the best Chinese in town but I guess we will have to give somewhere else a shot. The moral here: good luck and hopefully you don’t have a bad experience!

Food is tasty, but too sweet for me. I added chile paste & chile oil to alter sweetness, it was OK. And, for 2 dishes and hot tea, my bill was $34. Too pricey for one person. No combo plates on menu for one person, only for 2 or more persons served family style. Beautiful, clean and nicely decorated, nice people, but too pricey for one person.

This was my first time there went for a late lunch on a Saturday afternoon. We were greeted as soon as we walked in and seated in a corner booth by the bar. We were served very quickly with water. Our server was prompted, she asked us if we wanted to start off with drinks. We placed our order and took some time to review the menu. We decided on ordering multiple items from their appetizers. The food was perfect for 2. It was fresh and delicately severed. The service was top notch. I really enjoyed the atmosphere. I look forward to a future visit and having a full dinner experience. Definitely worth trying.