Branding Iron Cafe

Tried the Branding Iron Cafe for the first time tonight. Seems that they are a little short staffed as we had to wait for a table with the restaurant only about 25% occupied. The interior is a western motif with a lot of Hot August Night memorabilia on the wall. The tables were clean and there was very little cigarette smell. It was present but not ready noticable. I would rate it as above average. The staff was friendly and efficient. Orders were taken and promptly delivered. Beverages were constantly being attended to and clearing was quick. The staff rates above average. The food was typical diner fare. I ordered a chicken fried steak and the wife, a ranchero asada. The chicken fried steak portions were huge. The dinner salad that came with the plate was also on the large side. However, that is the only plus. The negatives, stale croutons, soggy lettuce, crunchy veggies, bland gravy, tough meat and a general lack of flavor. The ranchero asada plate also had some big portions but again the lack of flavor was present. The food rates barely a two star. I noticed that a lot of the other patrons were ordering the Wednesday spaghetti special. I don't know if it is the price or the spaghetti that is deciding factor. Maybe the mid-week specials bring in the customers. The wife and I might try again for breakfast or the specials.

I've read that the customer service is really bad. Since I don't dine in, and I only get take out, I can't review the service. What I can say, is that the chef here is so underrated. The food here is really good for a dinky little casino off the strip that smells heavily of cigarettes and old booze carpet stains. I've lived in this area for years, and there's nothing really good food wise immediately close by. I mean, there's Archie's, but that place is disgusting. I can only eat Canes so many times. So yeah, this is what's closest for me. Is this food 5 star dining? Nah, but it's damn good and decently priced. Would I drive all the way across town to eat this? Nope. But it'll be my go to place if in the area.

Worst service I have ever had at a restaurant. The waitress was rude, we sat there for 30 minutes waiting to order then she came up and pretended to miss our table. When she came to take our order my husband asked how big the burgers are and she said I'll have to go ask them walked away and didn't come back for another 20 minutes. Needless to say we got up and walked out. Will NEVER go there again. Rude wait staff.

Friendly staff, clean western theme atmosphere and quality and value of food ain't bad. However food was not seasoned at all. I ordered their signature burger with garlic fries and a side of sauteed mushrooms and there was no salt or herbs added to literally anything. No salt at the tables eiter. Same with my husbands burger and plain fries so I wonder if the rest of their extensive menu is treated the same? The massive burgers were still great though, as the toppings combined with meat and bread took care of itself. And the food was overall cooked very well, (crispy fries, soft mushrooms etc) only barred of seasoning. So if you're on a low sodium diet, like your food cooked in the flavor of itself and don't mind smoker friendly then I recommend but if you like seasoning you will certainly notice it's lacking.

horrible! this is my 3rd attempt to say it was not the worst place to eat at and they couldn't pull it off. It is. I have tried to contact them with details of the terrible dining experiences but the emails kept getting returned or i would get hung up on during call transfer,further adding to an all around bad experience. This time was it, this time I left and thought I was going to throw up as I have an aversion towards flies and I have not in recent or not so recent memory ever had to fight flies to eat while out at a restaurant but they have a serious fly problem and that is something i can not deal with I'm guessing it was" flies eat free Flyday". it was too disgusting after a few bites i left and upon leaving I was asked how was my meal I should've said I don't know ask the flies but instead I brought up the issue of the flies in a not sarcastic tone and the cashier replied that she had brought it up recently and that they had not dealt with it yet. with all that I definitely felt the urge to lose what little i had eaten because if i have staff saying it's been a problem it really is a problem also I'm certain that if the flies are brazen in the up front area you know they are just as much so in the food prep area. i know in the summer i have a difficult time with flies and while i am preping food i will cover it or put it in microwave in order to deter the flies but it would be impossible to shield all the food in a place like that. They cant save everyones food and i dont want to guess if it was mine that made it or didnt. yuck.