Romano's Macaroni Grill

Okay for Italian chain restaurants. The food was a average, interior was classic fine Italian but the service was outstanding. The food tasted fine but not great. The wife's Mac and cheese was bland at best. The chicken marsala was good but the angel hair pasta was dry and tough. The starters of soup and salad were good. The rosemary bread was fantastic. I have always enjoyed the interior of the Macaroni Grill. It reminds me of something out of the movie "The Godfather". Our server was fantastic. No drink ran dry. No plate remained on the table. Requests were quickly taken care of. I was duly impressed. I did notice that the restaurant was almost empty of patrons. It was a Tuesday night but it was really empty.

Had the seafood ravioli during the visit. The food was overall good but I wish the sauce could have been a little thicker. Instead it was more like a runny soup. The tastes of lemon in the sauce was a little bit over powering and might have been too much for some. At the time of this writing this 01/07/22 the restaurant is short staffed and requires a reservation in advance on Friday- Sunday.

Tonight was the first time I had every had dinner at Macaroni Grill and it was awesome! Although I showed up half an hour before close, Josue made it clear that I was welcome and insisted I enjoy my meal regardless of the time they close. I had the Chicken Marsala, a salad and Key Lime Cheesecake. All of it was absolutely amazing. Josue was extreme attentive to my table and I really enjoyed the experience. FIVE STARS. (Josue deserves a raise)!

This place has gone downhill since they first opened. We haven't been here in awhile because it was awful the last time, and they didn't disappoint. We went when masks were required, and the waiter had his on his chin the entire time. It wasn't busy, yet the service was slow, and almost impossible to get our drinks refilled. My food was room temperature, dry and bland. The staff was seen clearing dirty dishes off of tables and without washing their hands, bringing food and drinks to tables, gross 🤢.

I can comment on the food from past experiences and it's good but there is now a serious problem with their deliver service orders. They cancel all of them. If they can't meet online order expectations then they should remove themselves from online delivery services. We have tried to order food online on three separate occasions over the past moth and all have been canceled by the restaurant within a couple of minutes. Funny thing is that these orders weren't even during their supposed "busy times." I think the person who is supposed to confirm the orders is just lazy and since they dont make tips from those orders they cancel them. We tip 30% or more to our drivers but the restaurant servers only want to make food for internal customers because they don't get any tips for delivery service orders. We no longer want to even go in to eat there because of this practice. Stay away!