Panda Express

My daughter will only eat the crab rangoon. We've been getting them all over the place for many years. My daughter had been very Ill and hadn't eaten very much for several days. After we got out of the ER she finally had an appetite so I scrounged enough to get her some of her favorite food. When I ordered them I noticed they were burnt in the bowl, so I asked if they could make new ones. I was told they "all had the same cooking time " so they'd always look that way. I said, well that's odd because we've never purchased burnt food in any other store in the past. So they "made new ones" but they were just as burnt as the first batch, except for a few that were perfect which of course negated their excuse. Why would you choose to tell a customer "oh our food is always burnt because we'd rather you think we're inept rather than just make a batch correctly"? Anyways, I'll choose not to return to this location as I've never had problems at any other location before.

They would not give my boyfriend our online order after he showed them his ID and the credit card he paid with. They required him to show them the email confirmation that he had to come out to the car to get. Sure glad we didn’t forget our phones in FERNLEY. The amount of hoops to go through was borderline harassment.