Baskin-robbins

Baskin Robbins is my favorite ice cream place. I come here at least once a month. The product is great as always. The staff is friend and helpful but the store is disgustingly dirty. Every time I come in the floor, tables, and chairs are covered in ice cream. I know it's hard to keep up but it seems like they don't even clean it daily. We have learned to bring on baby wipes to clean our table before we eat our ice cream. Please up your cleanliness game. Here's some photos from tonight.

The store gets a 1 for a refund after hours of resolution on an order. It took a little negotiation to see the wrong and the simple gesture to make it right althiugh the loss of a sentimental photo was not returned is super disappointing. The issue is lack of training, proper managment skills, and turn around of staff. Most of thr staff were not mature enough to be running a store and lack of life skills. The young man who helped with resolution did best he could. If this is a franchise store the owners should get more involved and train theor workers.

Good icecream as usual, staff terrible. Terrible food handling practices to say the least... I really never thought I would have to walk someone through how to scoop icecream. Job is to know the menu and scoop icecream....neither of which anyone here could figure out. Dont go to this location unless you want your order messed up or missing half the icecream.

Walked in with my mask on. My 5 and 10 year came with. They forgot their mask in the car. Young man working said " I can't have you in the store without a mask on!" Which is a rude way to say- Could you please go get your mask! So I sent my son to get his mask. Then I asked if my daughter needed one because she is 5. The young man threw up his hands and said " I don't get paid to let you break the rules." When he could of said yes or no! Then he turned his back and walked away. I said " I am just asking a question because according to the governors mandate children under 9 are not required to wear a mask. The young man said he had not heard that. I told him I was not trying to be rude and was just asking a question and because he was rude to me we would just leave. I know this mask thing is hard and I am sure some people are rude but I was not. We left and went to Yogurt Beach where the person working was super nice and answered me the way someone who wants customers to come back would! Customer Service is talking to people nicely even when they are getting on your nerves. I will now drive past Baskin's to go other places.