Mcdonald's

I have had bad experiences with the McDonald's on the eastern bypass in the past. This is the only one in the entire state of Kentucky that can actually get my order correct about 10% of the time and, 2 years ago stopped going there at all. I would actually drive out of my way and waste gas to go to any other McDonald's. But for some reason today I didnt have to option to go to another location so I thought I would give then another chance. When I pulled up to the speaker I was greeted nicely, and stated placing my order. 3 sausage biscuits, 2 breakfast sausage burritos, 1 ham egg and cheese buiscut, 2 drinks. Not a complicated order. The attitude of the person taking the money was very off putting. As if he didnt want to communicate with anyone at all. A nice hello with a smile goes a long way but he didnt even look at me when he handed me my change, then said "have a nice day" in a tone that sounded as if he just came from a funeral. I never said anything because everyone has a bad day from time to time. When I got to the last window I got my drinks first like always, and was handed one bag of food with 5 items in the bag, so something was missing. I looked through everything and the guy at the window informed me it was all in there when he noticed I was still sitting there looking in the bag. I replied back, "im sorry im missing a sandwich." He asked me which item was missing and I answered, one sausage biscuit. All at once the guy in the window looked at me as if I were lieing and trying to get free food. So I repeated the food items of my order to this guy and had to pull each item out of the bag and show them to him, when he saw that I was correct and he messed up he started saying something to the person behind him then in about 3 seconds a second bag is quickly shoved out the window held open my one side, the bag was wrinkled as if it was manhandle and the sandwich was not even wrapped in the bag. Now that they had failed at getting my order correct and succeeded at making me angry, I drove off to avoid any conflict and left to come home. I get here and everything was fine other then the ham egg and cheese buiscut didnt even have the egg on it. So I still had not got my order correct. At this point I was more then mad. So I called the store. I never got a recite for my order when I paid so the number had to be looked up. That made it worse. After arguing with google for a few minutes to give me the phone number, I was ready to bring the whole order back and just get my money. I called anyway and the automated recording connects you to a manager at the store if you select the first option that's given. After I called 15 or 16 times a manager finally answers the phone and listens to my complaint. Apologized for the issue and starts to tell me that I could have my name wrote down in a book and I could come back up there and get it with the recite I could get it fixed. I was not coming back. The service was NOT the best but the attitude the manager had while talking to me over the phone, lead me to thinking I was wasting my time and there was no point in getting the replacement. I was talked down to and looked at like a thief while there in the drive thru, and distraught was a nicer word for what I really was at this point. The manager finally told me to just come up there and I could get the item replaced. Making another trip up there right after working a 12 hour shift in a hot factory all night was not happening. I would have been fine with a credit on a future order if I was 100% sure I would get it. I have had my name wrote down in there books a few times and never was given the replacements when I came back on other days. I gave the manager my name let him write it down. He wrote down the wrong name at first and when I asked him to repeat it he said it really slow and slightly louder than the volume he had before. At this point I had made up my mind. I was never coming back to this McDonald's again and this time was a mistake on my part for thinking that the service might have improved after 2 years.

We asked for pickles and they repeated back pickles to us and we got unions not only that but the burger was uncooked and the box was about to fall apart. We have never had an expense like it in the past which leads me to conclude that there is a problem with the current implies and needs to be dealt with 😡👎