Bouzy Rouge

Utmost best service one could ever imagine. Food was yummy and just enough for the hungry lot after a great day at F1 Grand Prix 2022. If I had more stars than 5, would love to give all stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Repeat, we received the best service. Don't know his name, but service par excellence. Made us feel welcomed and respected. Thank you. 🙏💜🇱🇰

I was looking for a venue to celebrate my grandma’s birthday and wanted to try Bouzy Lounge firstly on my own. AMAZING PAELLA!! One of the best ones I’ve tried, and I was in love with decorations and music! The only downside that I found in this place and will prevent me from taking my family to celebrate my grandma’s birthday was the way one of the waiter treated me and it truly made me feel very disappointed with the experience. Upon arriving at 5:45pm, it took awhile for the waiter to notice that I was waiting to be served and as I asked to dine in kindly, the waiter made a comment of “we have a function at 6:30pm,” and this made me feel awkwardly unwelcome to the place, and I felt the need to finish my food at exactly 6:30pm. The annoying thing about it too was when 6:30pm hit the clock there was still plenty of empty tables. I also wanted to have a glass of Shiraz with the Paella but I felt if I asked for a recommendation he would have just been rushing me to order. The waiter or any waiter didn’t even try to check on me if there was anything else I’d like to order like a dessert or atleast bothered to top up my glass of water. Throughout my 15 years of working in hospitality, this would be on my top 5 shocking dreadful customer service. Overall, the food and atmosphere was great however customer service needs a lot more attention and improvement.

QUIRKY SPANISH RESTAURANT BAR ON BUSY BRIDGE ROAD Bouzy Rouge is a plush, expansive restaurant with an exaggerated 1960's Spanish decor (think leopard skin patterned chairs, a wall mounted, mirror-surfaced El Toro peering down at you and various Spanish swords and implements adding to the theme. The staff are relaxed and welcoming and the place is very LGBTIQ-friendly. The main dining room is a long narrow room with a mix of small table and longer bench seat + table combinations. The noise level is surprisingly low despite the crowds that flock here - probably due to the plush soft fabrics on the chairs and the ceiling mounted sound dampeners that run the whole length of the room. There is an al fresco area at the rear which is even more "Spanish". The menu is quite expansive with a nice balance between the tapas style entrees and the signature main courses. Four of us selected four entrees and the lamb shoulder as our main. That was plenty as the main is quite a large serve. Good selection of cocktails and wine (the espresso martini is particularly good!) We went on a Saturday evening where there are two sittings (early sitting finishes at 8 pm). There is a bar at the front of the dining room as well. People with mobility issues will be fine as it is all on one, even floor with no steps to negotiate.

Went there for dinner on Feb 14th. Great ambiance and nice service. Everything else was way below average: special cocktails were way too sweet, paella for two was burnt and too small, lamb had no tast, steak was brown and chewy and fries were worse than fast food frozen ones. And all dishes were very salty. Deserts are ok but still too sweet.