Smoothie King Roanoke Virginia

I love Smoothie King but have had only bad experiences at this location. I decided to give them one more chance and it was a mistake. I arrived 10 minutes after my mobile order was supposed to be ready and it wasn’t. I waited 20 minutes in a completely empty store (no other customers) for my two simple smoothies to be made - so in total it was made 30 mins after it was supposed to be ready. There were three women working, so it shouldn’t take 30 mins to make 2 smoothies. Two of the three were discussing and working on their closing tasks (an hour before the store closes) and the third was making her personal smoothie before clocking out instead of assisting their only customer. Once they were made, they were the wrong size. I didn’t have it in me to wait 30 more mins for the correct smoothie, so I left with them. My partner’s was correct (though a size too small) but once I tasted the one I ordered I realized they gave me a completely different smoothie. I think the worker making herself a smoothie mixed hers with mine. That was my last chance for this location, but luckily tropical smoothie is across the street for when there isn’t time to drive to Elderberries - both far superior in customer service.

I did not have a good experience. I tried Smoothie King for the first time yesterday, and the young lady that was servicing me was to distracted. It seem like she had friends there visiting her. The young lady was more tune in her friends being there. My husband and I ordered 3 smoothies he said 2 which was the same kind, then I ordered a different one. When was told the smoothies were done there were only 2. When I asked where was the 3rd smoothie the girl looked at me like I was crazy. She said "did you pay for 3" I replied yes cause I paid with my card and it was my first time being there so wasn't really paying attention to the pricing. Then my husband cleared it up, and paid for the other smoothie separate. The worker whispered to the other worker there that I was trying to get a smoothie free. Which was not the case at all. I felt that was rude, and I am not going back.

Overall, I go to smoothie king a lot but on this particular day I went there was an Asian lady working. I asked her about a smoothie that I wanted to try. Kind of rude saying if you had protein shakes then you should know how they taste. Hard to describe. Long story short, you should always know your product if your selling something. Not saying I wouldnt be back but I will stick to what I know. Customer service skills needs to be put in check 4 sure🙄

Hello I would like the water melon extreme but with the same amount of whey that is in the gladiator We can’t do that Why not ? Pricing difference This is what you get when you deal with children that can’t add or subtract So I’ll give you the gladiator and add watermelon I don’t want the gladiator Instead I’m giving you the gladiator 🤦🏽‍♀️