Popeyes Louisiana Kitchen

The manager, Antoine, really delivered on his catering promise for an important event this weekend. I knew I wanted fried chicken as part of a Southern Summer Supper for a milestone birthday, but needed at 100 pieces, fresh, and on time. Antoine took personal responsibility and had everything ready for pick up, freshly made, with 60 biscuits and pans of coleslaw. Everything was perfect and delicious, and enjoyed by all. Thank you Antoine,and Popeyes!!

Our Thanksgiving tradition is to go hiking and since we went to Mcafee Knob and this was close by after, it was our Thanksgiving dinner. We got two spicy chicken combos, one with Cajun fries and one with mac and cheese. We also had a coupon for a free two piece and biscuit and then we got a pumpkin cream cheese pie for dessert. The service was really bad. They messed up taking our order and said they would fix it when they gave us our food. When they brought us our food they left off the fries and one of the sandwiches. After they fixed that, I confirmed that both were spicy chicken sandwiches and were told they were. We got back to our table and opened up the sandwiches. We didn't see any of the spicy sauce. We compared it to our friends and realized they gave us classic chicken sandwiches. We went back up and got the right thing. After all of that, we finally had the right food. I was so excited to try the spicy chicken sandwich after all the hype but was so let down. The bun was hard and the chicken was soggy. I'm pretty sure it had been sitting out all day. That was the case with the fries as well. The seasoning was good, but they were incredibly stale. I wasn't a fan of the mac and cheese. The best part of the meal was the drum stick and biscuit that came with the two piece. The drum stick was crispy and juicy. The white meat was dry though. I might see if I can come back sometime when they're busier to get a fresh chicken sandwich, but other than that, I don't think I'll be returning to Popeyes. There's better fast food.

Too expensive. I absolutely love chicken but wow! Nothing special enough about it to be that pricey. $10+ for a combo! That includes 1 small side and drink. Not going back anytime soon. Definitely not for my grandchildren!! No good choices for their meals 😢. Not all kids enjoy spicey. They have spicey or mild. No regular for youngsters.

Sometimes the food is good, sometimes the food is not. Just do not try to call this establishment due to a mistake. They do not answer the phone. My suggestion would be to dine in. Finally, the dining room is open. If you dine in of course you can always return it to the counter and they will make your order correct.

The sign and online says closes at 9pm. When we drove around to drive-thru at 8:52pm, there was a car at the window. We sat at the menu waiting for a response; nothing. Drove up to the window, where 5 workers just looked at us, didnt address and it looked like the manager was taking money from the drawer; it was 8:55pm. So annoyed that I came on google to write a review right after leaving.

Ugh, why is it that when I request specific sauces, I don't actually get them? I checked the bag before leaving this time so I could make sure I got the condiments I feel would make the experience even better, after spending almost $20 for one meal, and I saw one of the 3 types were in there. So, I requested again what was missing from the request I put in at the speaker. The girl was nice but I shouldn't have to stay on these people about things I requested at the speaker. Also I request it there in case they want to charge for extra sauces. I'm willing to pay a certain amount but I request in a place where they can do that if they need to. Just give me what I request please, because I'm choosing to spend money with you. I'm not asking for special treatment, just things to make your dry chicken go down better. I could name a few establishments that I will not and have not returned to and add you to that list, but I enjoy your dry chicken and multiple options, so instead of writing you off, I'm bringing this to your attention... Just give the condiments that have been requested by the customer, to the customer. Maybe even ask if they want any condiments and then actually put it in the bags. It's the little things that pull or repel people from your store. It doesn't take much to be put on the "Nope" list that we all have in our head and don't mention much, and the condiment issue is a big reason for places to go on that list and never come off. You want the honest reasons for why people go to some places and not others, this is one of them. Take it or leave it, I don't care, but my intention is to help you so just know that. Thank you and have a nice day.