Chick-fil-a

This is literally an every day thing. I am guessing this Chick-fil-A does not have enough fries because every time I go to this location they give me half a box smh so disappointing!!!!!! I Wish another location could open near by because they will never stop doing this since they know they are the only one.

May 19th Still the best sausage biscuits. 😃😃 Update Feb. 9, 2022 Went by for a sausage biscuit meal and my wife got a sausage burrito meal. As usual, the food was hot and tasted very good, the staff was personable and proffecianal and we received our food in a timely manner. I know I've said it before, this location is very consistent with its product. I've yet to have a bad meal here yet. They also have great customer service with real folks and no kiosks or money machines sitting on tables and they close on Sundays. I wish more fast food chains would adopt this concept. I for one am not ready for a robot world. I like good old fashion customer service. It makes my food taste better.🌞 👍👍 Update Sept 4th. We went by for lunch today. I had a chicken sandwich, waffle fries and a shake. My wife had the same but deluxe. Lunch was good, not a long wait and the our Server Kathleen was courteous and proffecianal. In my opinion, this establishment is one of the best in Round Rock. 😃They have the best sausage biscuit in town. There chicken sandwich is also very good. There staff is courteous and proffecianal. My favorite fast food place in Round Rock. I'm glad they close on Sundays.

Spoke to the manager Kathleen about my experience. Her words “sorry, hope you have a better day” the service at this Chick-fil-A is horrible. They should have their district manager visit. This Chick-fil-A is not it! Forget to add topping and salad dressing on a salad order is not okay. I pay full price I expect to have what I paid for.

I don’t know why I keep trying to order food at this location. Every time I go to this location there’s some issue either with my order being incorrect, my food being cold, signage being wrong, or the line being 30 to 40 minutes long. On the other hand, when I go to the Parmer Lane location, their line moves quicker, their employees are kinder, and they seem to just have better direction and leadership overall. My order is aways right, my food hot, their staff kind and courteous - grateful and appreciative for my order. I know how much Chick-fil-a cares about it’s brand and if I were it’s high level leadership, I’d be looking into whether this location helps or hurts my overall brand and reputation. To me, it tarnishes it beyond repair. I’ll stop trying to spend money at this location and gladly drive a touch further for the true Chik-fil-a experience.

This location has a major staffing issue. I've come and found that they close 20-30minutes early several times. Their OUTDOOR sit down area is always closed and they refuse to use their order windows for walk up customers. This means you are forced to do drive through and this location is possibly the slowest drive through Chick-fil-A in the state. I've left after 20+ min of waiting, but have heard people wait up to 40-50min. It's Chick-fil-A, so the food is always fine, but whoever owns this location needs to seriously evaluate how their staff is managed. Do yourself a favor and drive 10min further to the Parmer or 79 locations and save a ton of time.

Just pulled off and LITERALLY the worst experience I’ve ever had at ANY Chick Fil A. I had a mobile order and although they got a few items wrong, hey no big deal cause accidents happen but the attitude of the young male Hispanic guy is the problem. How does you guys missing items in my order warrant frustration of you having to fix it? I always come to this location due to the usual good service but never again. If it’s too hot, take a break. If you don’t like you job, find a new one. It’s sad that one measly employee can ruin the image of the team.