Baskin-robbins

SInce the Baskin-Robbins in Georgetown only had drive-thru service, I took my granddaughter to the location on Palm Valley in Round Rock after calling to be sure that there was in-store service. We were cautioned that we HAD to wear masks. While the drive was almost 20 miles, I wanted to redeem my birthday scoop coupon before it expired. We got there and found parking to be impossible: few spaces, impossible to enter the single space that was there (unless one was riding a motorcycle). We parked in the back where there was another restaurant. Walking to the front of the store we discovered two spaces on the side of the building, but they were so poorly marked that a person had to be standing right there to read the sign. We entered the store (wearing masks) to discover that other patrons were permitted inside without masks; I was curious as to why the woman on the phone insisted we be masked to enter (but I said nothing). NO SAMPLES!!! With the other family (all without masks) crowding the display cases and NO sample to determine if the Golden Oreo flavor was something she would want, my granddaughter felt rushed to make a choice. Unfortunately, she chose the Golden Oreo flavor. NOT THE BEST FLAVOR TO COME OUT OF THE B-R TEST KITCHENS!!!! I was extremely disappointed that what should have been a fun outing with my granddaughter turned out so miserably bad. The store is in sad need of a new paint job, with special attention to clearly indicating the parking spaces. My past experience with B-R has been positive, but this store in dingy, unpleasant, and inconsistent in its masking requirements.

Very overpriced and not worth the money. I came with my family, I ordered a banana split but had to ask them for banana because they forgot. They also forgot to add toppings on my family’s ice creams as well. Only 3 ladies working there and rushing for no reason. DQ would’ve been better! My banana split was melted as it came out!

They have this awful policy of not writing on cakes when the manager isnt there. I walked in trying to get a premade cake with just a simple "Happy Birthday x" written on it and was informed only the manager could do so. This is ridiculous as it was 1:30pm on a weekday. The manager has to either stop being a control freak or be there at all times.

We had a scheduled pick up and once we arrived there at 10:57 (the pick up time was 11) the lady who was there called out and asked if we were there for a pick up and and then she locked the door behind her leaving us outside in 95 degree heat when at that point the store was already open. She then very rudely informed us that the cake wasn’t even ready yet and we had to come back in 4 hours. I had an event where this cake had to be ready, and by the time of the new pick up it would’ve been too late. Do not come to this destination if you want a cake, go to a different one unless you want a rude experience with the workers, and a roll of the dice on whether or not your cake will be finished on time

My all time favourite ice cream 🍨. The service staff is polite and friendly. Store flooring is not so clean, with small patches of ice cream stained. Wide varieties of ice cream flavours. They customised ice cream cakes too, based on the number of party pax. I would give this brand 5 stars for the ice creams. But room for improvement on the rest.