Jimmy John's

10 minutes in the drive through for one sandwich . Served rotting brown lettuce, inside the sandwich and as the wrap and no receipt for the customer survey. Received tomatoes in place of hot peppers. - edit to reply to "Owner" Not my job to repeat information. Do it yourself or send me some money. I got bills.

Ordered at 10:50am got notification at 11:45am to eat my sandwich. Didn't get my sandwich until after 12:pm. Called to ask what was up and was transferred to the manager where I had to explain again my frustration. Not good customer service today. Not the first time either. If it's going to be freaky slow let someone know. Manager was not professional

I would give zero star if it’s an option. They didn’t have turkeys available for any sandwich items that the turkey is the one of the ingredients for so we asked for ham in place of turkey. They charge an additional fee of over $4 because their policy says “no substitution. Do they have any policy for the occasion when they don’t have one of the major ingredients, for whatever the reason?

What has happened to the customer service at Jimmy Johns?? Are you just getting anyone that will work? No skills needed or what? I went into this location today and was not greeted, just stared at me until I told her my order. I guess her fake eyelashes were top of mind at the time. No niceties in the slightest. It seems as though I was a bother to them. Then my sandwich was thrown up on the counter. Not even a "have a nice day." It's an issue when the customer is nicer than the employee. The only reason I gave this a 2 star is for the food. You might as well get robots on there to make the food. They'd probably be more pleasant.

I am shocked there are any bad reviews for this location. The young manager who helped me out with my order mix up was the kindest fast food worker I have ever encountered. I am not one to go out of my way to write reviews, but he was extremely patient with me although I now can admit that all mistakes were on my behalf. I am very impressed with the customer service I received! Excellent! I will be back!