Jack In The Box

Ordered online. Highly highly dissatisfied waited 1 hr to get my food and when asked to get refunded was rejected because the manager wasn’t in store I spent 80$ to wait 1hr???????? Would give it 0 if there would be an option 😡 oh also they wanted to check my phone to confirm my order and with greasy hands got it all over my phone.and I bet they messed up my order. Update: got home and look at this disgusting is this worth 80$ and also they didn’t give me 1 more burger

I actually really like Jack in the Box food. The Sourdough Jack has been a favorite of mine for a long time. However, this branch is so bad, I rarely visit. The last time I went through was on Sunday 4/3/22 and unfortunately had another bad experience. We were going through the drive-thru. The gentleman on the speaker had a VERY hard time understanding our order. There were only three of us and two of us got the exact same thing. We had to repeat ourselves multiple times. It was so bad that after we ordered, I told my boyfriend, "We actually wanted curly fries but I was afraid to say something because I was afraid he'd mess the whole the thing up." I didn't mention "no tomatoes" on mine for the same reason. Then we sat there for 10 minutes behind a single car ahead of us. I understand accidents happen and sometimes mistakes have to be fixed at the window. Unfortunately this left a bad feeling in my heart (bad taste in my mouth didn't seem like the write analogy here) about coming back to this location. The food was good. We got exactly what we ordered, mostly because we were too afraid of him messing it up if we actually ordered what we wanted. So if you keep it simple and don't mind a wait, this place isn't too bad. The food is still good and the fries have usually been nice and hot and crispy (I like mine to have a bit of firmness on the outside, as opposed to limp or soggy fries).

I placed an order via the app on 05/21 at approximately 6pm. Being minutes from this location I hit the prepare now button. When I got there the restaurant was closed with no signs of life inside. I immediately left feedback on the Jack in the Box app. I got an email saying the district manager or owner/operator would be contacting me. I haven't been contacted by this person. A week ago I got a subsequent email from Jack in the Box asking if my complaint was resolved. When I responded they asked for my name and phone number saying I'd be contacted by the appropriate party. Still nothing.

Service here is quite slow. Expect it to take 15-20 minutes to make it through the drive thru line and get your food. Otherwise, the place is fine. I have very, very low standards for quality of service from fast food restaurants and this place just barely meets those low standards, but I would expect it to be faster.

Went there to get some mini tacos but they were sold out. So naturally I ordered a couple regular tacos. Big mistake. The pictures on the menu wasn't even close to what I got. Just a smear of filling and a squirt of some kind of sauce. It was flat as a pancake almost like it was put in a press. Had I known tacos means taco crisp...I would have gotten a burger.