The Coffee Factory

Love this place! The atmosphere is very cozy with plenty of seating. The art on the walls is great and there are board games around for anyone looking for something to do while they sit. The skylight adds another really nice touch by letting in some extra light. The service is always wonderful and the wait never too long. I've tried a number of their drink selections and all of them have been wonderful—lattes are perfectly smooth and delicious. This is definitely a preferred hangout spot for me and one I recommend to anyone I know who happens to be in the area.

So, my kids like this place because they can get smoothies and play checkers here. The drinks are ok and the desserts are good. I like the atmosphere. However, the service is not great. We've been in a handful of times and each time we've gone the server was on her cell phone and waited to finish her chat before waiting on us, or she was chatting with another employee. One time we went there was a young guy who was pleasant who waited on us. But, the young woman had no sense of customer service whatsoever. No greeting. No smile. Nothing. She eventually made her way to the counter and stood there waiting for us to order. I'd probably go again for my kids if we were right there in the plaza, but I wouldn't expect much by way of service.