Chili's Grill & Bar

Went last night for dinner. Our server was Autumn, she was very good. She was very knowledgeable about the menu and was spot on with her recommendations. Would have given 5 stars except service was a little slow. Not Autumn's fault though, I believe they just didn’t have enough servers for the size of the crowd

Ugh, what happened to Chili's? We waited like 10 minutes to be seated, nobody at the front door, someone in the bar had to ask if we minded sitting there. The waiter there was entertaining anyway. Food took too long to arrive. The fried pickles were decent, the entree salads were not. The salads lacked presentation and were tasteless, bordering on inedible. I would not go back to this Chili's unless I learned that they had done something radical to remedy the situation there.

Overall, I had more food than I paid for. I had a free dessert offer through the 🌶️ Chili's app and, when I ordered an Old Timer Burger with cheese 🧀, I asked for a black bean substitute, 🎵 for another guy, I look pretty tall, but, my heels are high🎵, oops 😬 sorry, I asked for cole slaw and received fries 🍟. I pointed it out and I was brought cole slaw, free 🆓 of charge. Big mug 🍻 of unsweetened ice tea with lemon 🍋 and offer of a free refill. Molten Lava Cake was my choice of dessert. Chocolate topping on top 🔝 of vanilla 🍨 ice-cream was on the warmed cake 🍰 with chocolate filling. Food was good for franchise food. I had three people wait on me. Wifi available. You can pay your bill at the table. Touchless payment option available. I saw staff cleaning up the table of customers who left. Only issue, floors needed better sweeping 🧹. I recommend this restaurant and get the app. It's not gourmet food but it's not bad in a pinch. Smaller parking 🅿️ lot than the one in Seabrook. Facemasks are optional.

Sat at the bar and took about 5-10mimutes until someone noticed us. It was hard to tell if there was a designated bartender or if the waiter was doing both bartending and serving tables. Me and my guest ordered the 2 for $25 meals with the app being chips and salsa. After about 10min go by I asked a female waitress if we could get our chips and salsa. Hey the time it was brought out, our meals had already arrived. I'd like to also not that the entire time we were at the bar, there weren't more than 6ppl including us sitting there. The restaurant was not busy for a Friday night. As we ate our meal, we noticed a handful of groups standing at the front door waiting to be seated. They waited several minutes before anyone approached them to seat them. I had no clue where the hostess was. We even saw the manager take a glance at one of the groups waiting to be seated and he walked away. I ended up approaching the manager after we waited 5-10min to pay for the food. I brought up how it's almost like they don't have a bartender and he asked if they were just out of my site. I then pointed to his empty bar with no employees working it. He asked if I paid for my meal and I said no. He said let me take care of it. By taking care of it, the manager took $10 off the bill. It was a horrible gesture of customer service. I've never experienced anything like this night at Chili's and the manager chose to fix it by throwing $10 our way. Thanks a lot.