Dairy Queen Grill & Chill

Stopped by at about 2:30-3 on a Friday, me and my wife went inside and waited for about 20-30 minutes. We were the only ones in line. Drive through was steady, but not too busy. Had a few people working, the whole time we are standing there the girl working the drive though looked at is 3 or 4 times. No one even acknowledged us being there. No a single person at the registers for inside. We didn't order anything since no one wanted to deal with us. As we were leaving the older lady behind us started asking if anyone worked there. Anyway, don't bother stopping in here unless you want a bad experience. Just keep on driving.

This is the absolute worst DQ in history. They screw up EVERY SINGLE ORDER. I went when it opened and it was a disaster and I went a few times since and it is ALWAYS a disaster. I fault only one person the owner for hiring that evil woman that yells at the employees ALL DAY LONG. She yelled at this high school aged employee for making his hot fudge Sunday before he clocked out then he had to pay full price for his Sunday. I told the kid he should quit. She yelled at all the other employees for not being at there station. I ordered chicken strip basket and nobody was at the chicken station. After 10 minutes the evil manager asked me why I was there. I said I ordered the chicken strip basket that you took my order. She promptly turned around and started screaming at them for not making chicken when they were just instructed to make burgers and fries. She needs fired. The ice cream area is an absolute mess! Toppings everywhere, the floor, counters, tops of the machines? Ice cream spilled everywhere. I was there when someone ordered a snickers blizzard and he was handed a vanilla ice cream cone. He said I paid for a blizzard. They took the ice cream out of the cone scrapped into a cup added more ice cream and added oreos crumbs. Go to columbiana and save the headache this place will give you

TERRIBLE MANAGER “HEATHER”. All she does is scream at the poor children working. I’ve been in there countless times and every time with no doubt I have heard her yelling at her workers when they are not doing anything wrong. She blames the employee for mistakes that SHE made. It is truly sad to hear and see how she treats these kids…. Besides her the place is very good with very welcoming people. I love how they great us in the diner. The food is always great. Would be a 5/5 if they would get rid of that horrible joke of a manager and get somebody more suitable for the job.

Do not use this DQ, especially the drive through. You could probably drive from Salem to Columbiana or North Lima, and back before you ever get waited on in this drive through. They were not even busy when I got there. I pulled into the outside lane behind one other vehicle. There was one vehicle in the I side lane. They were waited on after a few moments and pulled around. The vehicle I. Front of me did not get to place their order for over 5 minutes. Another vehicle pulled into the inside lane. They finally took the order for the car in front of us and then we pulled up to the speaker. About another 5 minutes goes by and the inside lane pulled around. I waited another couple of minutes and still no one took my order. Another car pulled in to the inside lane. And then a few vehicles filled in behind both of us. After several more minutes the inside lane was greeted and told to wait. Then I got the same message. Shortly after, the inside lane got to place their order and pulled around. So if you wait there too long they apparently forget what order you came up to the speaker. After a few more minutes passed I said hello and they said I had to wait still. After waiting for another 2-3 minutes I finally left with out ever placing an order. I was in the drive through for a total of almost 20 minutes. Do better.

They make your ice cream when you order, then they place your ice cream in a side freezer and when you get to the window it’s melted not fresh. I asked them to turn the blizzard upside down and it dropped everywhere. And one of the workers laughed when I asked them to do it because I could see it was completely melted. 6 cars can fit from the time you order til the time you get to the window for ice cream we had to wait 20 mins in line.

Was in from out of town visiting. Stopped with my kids. All of our blizzards were the wrong size. 1 of them was made incorrectly, and the other one was not even close to anything we ordered. Teenagers who are working are too distracted with anything else other than work. Had to repeat all of our order twice. Not sure why the manager wasn't making food or ice cream items as the line was getting longer and the wait was absurd. Get it together. Won't be back.

Went to Dairy Queen to get two small blizzards ended up waiting 40 mins in the lobby. While I was waiting the KIDS working had no hustle at all, talking to each other and joking around. I watched one of the kids make my order and it took 10 mins, I got two blizzards! The drive-thru and lobby were out the door and on the road. I watched two people just walk around the girl with short hair didn’t even look like she know what she was doing. Needless to say I will not be coming back to this location, I will drive the extra mile and go to Alliance. 0/10 do not recommend.

I ordered a cotton candy blizzard and they gave me ice cream with sprinkles instead of the cotton candies. If you’re out of the right stuff then just tell me and I’ll order something else don’t lie to me and ruin my freaking blizzard with a million sprinkles from the dollar store. Threw the whole blizzard away. I’ll be damned if I visit for a long time after this joke