Wok Inn

We came here for the first time, January 7th and had dinner. Half way thru eating the Beef Fried Rice, we found a screw in the rice! I immediately took the container to the counter and spoke with the manager. She was surprised, apologized and gave us a option of a newly cooked Beef Fried Rice or a refund. We took the refund. How does this happen? Someone could have choked on the screw, broke a tooth, poked a hole in the tongue or gum. We also ordered Cashew Chicken, but they did not add any cashews. I took that container to the manager and she asked the cook and he said they were out of cashews and said she didn't know that. I asked if the cook knew then why didn't he tell anyone and why did he cook the dish without cashews and not tell anyone. One of the styrofoam cups we were given for our drinks had what looked like a dead squashed bug on the inside. We asked for a new cup, but they didn't seem to care. Outside temperature was 41 degrees and it was very cold in the dining area. I asked if the heater was working and if they could turn it on. The girl said yes and she then went to turn it on. Why wouldn't they have the heat on when it is so cold outside? The place wasn't very clean as other reviews stated. The other food was ok. Based on our visit today, we won't come back.

Roaches Warning! My husband and I have ordered delivery here before and besides the occasional mess up order Wok Inn has always been good. During my 4th or 5th bit into my Keto chicken bowl I came face to face to a dead baby roach! I immediately gagged and ran to throw up. I called the store to let them know and to request a full refund. Aselia (spelling) isnthe store manager and took me seriously which I appreciate. I sent her photos as confirmation and am waiting for her regional manager Eric. I have already called the SA Health Department and left a voicemaill to file an official complaint. Will keep you posted on how the restaurant fixes this issue.

Terrible experience: Went in to pick up a to go order this evening. First the young lady working the to go area almost ran me over as I walked in so she could go outside a take a personal phone call. Then when I got inside I was informed my order wasn’t ready because they did not send it back to the kitchen; at which point the employees all just started yelling at each other. No one every apologize and seemed more interested in blaming each other than fixing me order.

This is my go-to place when I am too busy to cook. I have ordered delivery twice from this location; so far, so good! It takes 30 minutes or less for the food to get delivered to our home and both times I ordered, the delivery people were nice and friendly. Everything is packed well. No spills at all, very impressive considering there is soup. The food have a fair amount of serving. I first ordered shrimp with lobster sauce. I had a different type of lobster sauce in mind, so it did not really reach my expectation, but it was still tasty. I ordered sesame chicken for the kids, and they loved it. The second time I ordered, I tried the korean chap chae which was delicious, but too greasy. The crispy noodles is very good too; only .75c a small pack. I also ordered walnut shrimp, it was saucey with vegetables, I am not a fan and would prefer Panda Express' honey walnut shrimp. My daughter hates seafood, but she loves their fried calamari! The only thing I dislike is that since they use plastic containers for food delivery you could see how greasy/oily the food are, but overall I would recommend the food! My bill is usually around $30-$40 (delivery) tip included. UPDATE: I was finally able to dine in at this location for the first time. Very big and spacious. Cashiers and servers were friendly and corteous. Food is served within 5 minutes. I ordered the daily lunch menu which was Mongolian Beef at the time (Monday) that includes an egg roll and soup bar while my husband ordered the pepper steak. Food/serving is abundant, but sorry to say that everything we ordered were salty except for the kids meal chicken nuggets with fries. The sauce on the food are almost identical in flavor although they are different entreés. To sum it up, this place is quantity over quality :( but I would rather eat here for $10 than in Mcdonalds.

We had the Mushroom Beef about two months ago and it was so delicious. Ordered online and got a text that the food was ready in less than 10 minutes. It was piping hot and very flavorful. However, this location is never consistent and there is a woman that has been there for years that is very rude. I took a coupon two weeks ago that was specifically for the lunch or dinner special. At first glance, before even looking, she said, motioning her finger in front of my face, "Uh no, not for lunch!" Meaning the coupon was not good for lunch when it clearly stated $1.00 OFF LUNCH OR DINNER SPECIAL. Then she looked again and noticed it was indeed for the lunch special and very reluctantly gave me the discount on the coupon. Then, the entire time I was eating she was going on and on about that freaking coupon. About how she didn't believe that it was real or that it was for the lunch or dinner specials. It came from the Ad Pages in the mail. Not only did she rant and rave about the darn coupon while I was eating, the fried rice smelled rancid. The green onions were spoiled. This place has gone down. I live closer to the Alamo Ranch location but I will start going to the one on Hausman. The Culebra location is pathetic and that woman needs to be fired. I've read lots of complaint about her.