Little Caesars

Definitely would not recommend this little Caesars location. I ordered through DoorDash but the new cashier had given the dasher the wrong order. I drove to the location to pick up my order and waited for them to remake the order. What surprised me first was the cashier asked for the wrong order back showing that she was about to try and reuse the order (I’ve been exposed to the food service and hospitality industry since I was born so I knew not to bring back an order that had both left the establishment and entered a residence no matter how clean my home is). While I was there I saw an interaction between another customer and the manager. The customer complained about the quality of the pizza (he ordered extra most bestest) and the lack of pepperoni, the manager told him that “the pictures are wrong” and that the way it was is how it’s supposed to be made despite the customer stating that he had ordered it 3 times before from this location and it wasn’t like this one. As you can see from the pictures the pizzas myself and the other customer were served are not the standard recipe for ExtraMostBestest pepperoni pizza. The manager seems to be the key point of failure in this establishment. When I arrived I noticed him standing around on his phone holding up the cutting board table. He failed his staff by not be proactive about their training letting the cashier make several critical mistakes, not showing the cooks the proper way to cut the pizzas or execute the recipes properly, and lastly leading by poor example showing the staff that it’s ok to give attitude and argue with customers. Oh but at least he offered me a 20oz soda for my wait.

They tried to offer me an old pizza, I asked them for a fresh one and told them I would wait.... I waited only to get an old pizza already cooked that they then added more cheese on and cooked again. A fresh pizza doesn't come out like this. I literally pulled the burned parts up and they came off only to find cheese underneath that was there previously. Why would you have me wait for this? Just tell me you don't want to make me a fresh pizza and I can take what you have or leave. That kind of honesty I can respect and I'll leave.

I have been a loyal customer for years, and this had some really good pizza. However, it seems their customer service has taken a turn for the worse. A week ago they messed up my order, and when i called them back they said they claimed that the next pizza i ordered would be free of charge. Today i tried placing an order again, but now they tell my that they won't honor the promise they made.

I went in Wed. 8/11/21 at about 5:30pm for a Hot & Ready Extra Most Bestest pizza. Other locations always have this pizza on hand during Hot & Ready hours; it wasn't even a busy weekend night or close to closing. They didn't have any & said it'd be a 15 min. wait. We agree to wait, no problem. 15 min. later an employee's leaving & tells us our order should be ready any minute. Turns out, he was just being polite & happy to leave, he had NO clue. They HADN'T EVEN STARTED MAKING IT! Mind u, the whole time I was the only customer in the store & clearly stood out. 20 min. in, they admit they DIDN'T EVEN START MAKING IT. They "forgot", but did not apologize or offer to make it right, whatsoever. They give us the $1 difference back & a very OLD, NASTY, DRY, BURNT regular pepperoni pizza at full price. My kids aren't picky & they said it was disgusting w/hardly any cheese & sauce. I didn't even touch it, it looked so bad. WORST CUSTOMER SERVICE, EVER!! WORST Little Caesars location EVER! I'll be reporting it to corporate. This location is on our way home from our kids' new school, but we'll be going out of the way to avoid this place at all costs.