Church's Texas Chicken

The main problem here was customer service. We ordered 2 separate meals, a Fiesta Box and a 2 can Dine special using the website coupon. The employee taking the order didn't know what the Fiesta Box was, despite it being advertised on an entire front window, and being featured on the main sign with the removable lettering. When I ordered the 2 Can Dine I asked for spicy chicken strips, but no spicy chicken was available. OK, understandable, it was 9pm, and they close at 10. So I took the regular strips instead and asked for honey for the biscuits.. When we arrived home, I discovered there were no biscuits in the 2 can dine meal, and that my regular strips (already not what I wanted) were semi soggy. My friend commented his Okra was one of the best items on his meal, a side he asked for as a substitution and ended up paying for as an additional item. I filled out the customer survey on the Churches website, and a few days later received a phone call from the area manager. He apologized for the missing biscuits and the confusion while trying to order. To make up for the inconvenience I was offered 10% off my next visit. 10% on 2 meals that would have cost $15 had they got it right. Thats a $1.50 discount if we ordered the same thing again. I think the biscuits I was shorted would have cost $1.. When I acted unimpressed by the offer of 10% he upped it to 20%, again still not much of a discount. I explained I didn't live near the location, and his response to that was to leave the discount open for a month rather than a week, but he said that was about all he could do. 20% is fine, but I had a poor experience, not bad, but just not good, and what I was offered was the opportunity to come back and spend another $20 in order to receive a $4 discount. Almost the equivalent of telling a customer we'll do better next time. Not sure I will even bother returning to use the discount. I wont be making a special trip there to use it.