Pizza Hut

If i could give no stars i would have. I quit ordering delivery from this place because they couldn't complete an order on time or correctly. I ordered carryout, but was in a hurry and didn't check my order for what should have been wings....i got cheese sticks. I ordered carry out! The order was online, so I even removed one of the possibilities for you to screw this up. I guess if i want a complete order from this place i need to drive up there and make it myself. For anyone who is thinking about Pizza from this place, just go to Golden Chick right next door. The people are nice and they don't screw up their orders every single time....are ya'll even trying?

Apparently this location either doesn’t carry the garlic bread or doesn’t pay attention to their customer’s orders— two orders in row now where a $7 order of double garlic bread was replaced with a $5 order of double breadsticks. So I’m out an extra couple bucks and didn’t even get what I paid for. A simple phone call to let me know you’re out and offer an alternative is all that would’ve been needed. Good customer service goes a long way and this location is highly lacking that

Horrible. I'm at a loss for words. We've been ordering from Pizza Hut for years, but since moving to the service area of the the Canyon Golf Rd. Pizza Hut, we've had a poor experience. Orders are wrong about half the time. We haven't been reimbursed for items not delivered even after calling. Tonight was a real shock though. Order for 2 pizzas placed at 7:55pm. Text message received from Pizza Hut at 8:04pm that pizza would be arriving via DoorDash at 8:43pm. At 9:02pm I call the number to the DoorDash driver provided in the text and it goes to voicemail. I then call the store and am told "Oh, yeah we don't have any drivers tonight so we're using DoorDash. They were supposed to pick up the order but they never did." So no phone call? Cool, thanks. What's the back-up plan? I'm told we can cancel the order or pick it up ourselves. Now, I'm finally irritated enough with all the little things over the past few months on top of the complete failure tonight that I asked to speak to a manager. I'm then told that I've already been speaking to Daniel, the manager. When I ask Daniel why there have been so many issues with this Pizza Hut recently, he says nothing at all, no response. I ask, "So how can we get this better? What can you do to make it up to the customer for all of this?" He responds "We can cancel your order." When I ask "Are you serious, that's it?" he just hangs up on me. Click. I understand being short-staffed and having to improvise with things like DoorDash for delivery. But come on, this is just horrible customer service, above and beyond the typical excuses. It pains me to say it but it's obvious that it's time to switch to Dominoes or Papa John's. UPDATE: 3 days later spoke with General Manager George who at least seemed to listen and apologized for the poor customer service. Says getting/keeping quality staff, particularly drivers, has been tough.

I don’t know what was worse. The low quality of the pizza I received or the absolute low quality of customer service. Really it was a complete lack of customer service. The “manager” Jorge needs training. The poor quality of the food I picked up seems to be in direct correlation with the management style of this store. It was appalling. If I could give negative stars I would! So disappointed.