Panda Express

Food isn’t amazing but of course you expect that when you’re going to a Panda Express. What you don’t expect is that the employees will be rude to you and dismiss your concerns without hearing you out. They shouldn’t interrupt you when you’re speaking, especially when you’re doing so in a respectful manner without raising your voice, and they shouldn’t waive you away as if you don’t matter. It was towards the end of the day so perhaps they were tired and just trying to get out of there, but still, the way they treated me was uncalled for and, frankly, upsetting.

I haven’t experienced a more unprofessional staff in several years. I ordered through Uber because of the quarantine. I know the food being cold wasn’t their fault and so no blame to them for that. I also recognize that the quarantine has probably got them backed up to their eyeballs and working overtime. However if you’re going to take the time to check off the receipt, as was done, to verify everything is present actually MAKE SURE everything is there. Then when you are called do not treat the customer like they are behaving unjustly. I paid 40 dollars for 2 two entree plates, two root beers, and four egg rolls. I got 1 two entree plate, 1 one entree, 2 watered down root beers, and two egg rolls. Yet everything on the receipt was checked off as being present. When I called it seemed fine. When I showed up with the receipt and the plate missing it’s entree not only was I greeted with attitude as though I was lying to get something for free I was given the smallest serving of what I had originally ordered. Humans make mistakes, in these times I anticipate mistakes, however YOU chose to try and circumvent those mistakes and still did so poorly and then YOU chose to treat me the customer as though I had done something wrong. I will not be returning to this particular store front and can only hope those that follow receive better service than I did.