Starbucks

I was here on a Sunday afternoon in the COVID times in NOVEMBER. Service is average. The drink taste is same as most other stores. I order a venti (large) mint mocha and got a grande (medium) instead. I got charged for a grande so I did not complain ( good thing I ask for my receipt as this is not the first time at a starbucks) Store is clean and tidy. Three staff on board during my visit. I almost trip on a wet floor sign as it was a slight rainy afternoon. In doing so I knock over another sign. I wanted to pick it up and did so for one of the sign but one staff member prevented me to do so for the other. The staff team member said it will be done and 15 mins later. While trying to enjoy my drink. I had to go back in the store for a cup of hot water as visitors are not allowed to sit in, the same sign is still on the floor when I re-entered. I am a gold member. There was no one in line and I politely ask for a cup of hot water at the drink pick up area. But the was other people waiting for their drinks. I was told that I will not be charged because I had bought a drink. The drink was not hot enough and too sugary for my taste that was my reason for the hot water. I ask for a tall size cup of hot water and got a venti size. This place is crazy. I may not dress like the norm or was my hair in a tidy business manner but this place should not do this to a well mannered paying customer for over 6 years. Starbucks get it together. I don't expect a red carpet treatment. Just be clear and fair. I live a commoner peasant life. Geez.