Domino's Pizza

6 employees working on a Friday night. My order could not be more wrong. All ingredients replaced with others. No one informed me via email or phone. I do never complain about anything but this is insane and the only response from the person at the cashier. I'm sorry and we will make a new pizza. An apology is basic and to let me wait is unacceptable. Customer service couldn't be worse. To reach customer service at dominos to make a complain/ tell them what happened is pretty much impossible. Thank you dominos for another great experience. This place is not to recommend. Thomas G.

Raul...wanted to give your location the benefit of the doubt out of respect and not review you guys right after the incident with my order but the way you handled it was pretty disappointing. Never experienced something like this from a restaurant before: I ordered delivery on a Tuesday night via online order, waited over an hour until the Dominoes tracker said "Raul double checked your order for perfection" so the order itself definitely had gone through to them. I never received my order that night, despite numerous attempted calls to their location which took me straight to voice mail. I'm then thinking OK, they'll obviously just refund it and I just won't purchase anything from that location again, no harm done. I wait a few days for the refund, however the charge goes THROUGH and posts on my account despite me never having received my order. I've never ordered delivery from a restaurant that not only DIDN'T DELIVER AT ALL but also CHARGED ME FOR IT. Despite all that, I gave them a call to respectfully ask what happened, assistant manager (who was friendly) picked up and said she wasn't sure how to help due to limited access and referred me to Raul who was expected to come in at 8PM and told me to call back then. Hours later, I call back at around 8:30PM, only to be told by another employee that Raul STILL isn't in and he will write my number down and will have Raul call me back. An hour later, Raul finally calls back with some story that he didn't see the order in the system that night and if I wanted that order delivered tonight (5 days later). I say no, if all you can offer me after all this is to redeliver my order (without a refund or anything by the way) as if nothing was wrong, I'll just take a refund. He says ok you'll just get a refund, and quickly hangs up. Absolutely ridiculous customer service. Raul, I went out of my way to treat you and your business with respect despite everything I had gone through and this is how I'm treated? Now I understand why the reviews for this location are absolutely HORRID. I HIGHLY ADVISE YOU NOT TO ORDER ANY FOOD FROM THIS LOCATION. If you're craving Dominoes, there are far better locations that are close by here in Santa Barbara.