Outback Steakhouse

It's been a long time since the last time I had been to an Outback Steakhouse but we were in the area of the only Outback left in the area so we just had to stop by for old time's sake. Upon pur arrival the place was empty other than the bar area. We had placed our orders but roughly 10 minutes later we were informed they were out of what I had ordered. So I placed a secondary order and a few minutes after that I was informed they were also out of that dish. At this point it was somewhat frustrating that the server did not know what they were out of or the kitchen wasn't communicating what they were out of, especially considering how slow it was in the establishment. But finally after the third choice they had everything we requested. My food obviously was not ready with the rest of our food but we had the time so it was mostly fine. It definitely could have been an easier dining experience. Our servers reasoning was that she didn't typically work that night, though I'm not sure what difference it makes in the kitchen. So we probably won't be running back to an Outback anytime soon.

Had a less than desirable experience this afternoon that could have been resolved, but wasn’t and now I’m here to lend some suggestions in hopes of improving the service as I’d like to come try again. The longer wait times are totally understandable with the industry being so short staffed these days, no problems there. Two of my family members requested substitutions on their meals; and when they received them, the substituted toppings were hastily covering up what was requested to have been removed. A lazy move that drastically altered the tastes of the meals and left my family members still hungry. While relaying this information to our waitress, who is probably either overworked or uninspired, seemed bothered that I wanted to offer input on our meals. A GM did come and check in with us shortly after, but just collected information and assigned blame on others for the mistakes, “on the managers”. No comp or re-makes were offered at all. The last thing in the world I would ever want is a comped meal, but I would absolutely expect the offer. This is a friendly reminder that even though these things seem so small and insignificant, your restaurant provides a 60 minute escape and a warm meal for people dealing with this crazy world and hard times. That’s a major responsibility, but also an amazing opportunity. Positive experiences will keep guests coming back despite soaring inflation and tightening supply chains. If your staff isn’t seeing this opportunity and delivering, I would suggest implementing leadership training or at least making the effort to inspire management a bit. Thanks for your time, we might we back!

Dining experience always great! Food amazing as always! Curbside pick up - not so awesome ): ordered cheese fries and specifically asked for no bacon. I did not check the food until I got home - there’s bacon on it. Tried calling back and asking for them to fix it - pressed 0 for “outbacker” no answer brought me back to main line, pressed 2 for “curbside pick up” no answer. It was 9:30PM / half an hour before close - no one picked up phone.

Food was good and restaurant was clean. Writing this review specifically to say the staff at this location were excellent. We came close to closing time and never once felt rushed by the staff. Our server was friendly, took my gluten allergy seriously, and was knowledgeable about how items on the menu were prepared. Overall I was impressed by well the staff worked as a team and thought they deserve recognition for that.

Went there Sunday at 7pm. Tried to order online for pickup but "the system was down". Call, nobody picks up. So I drive over to place my order. There was no one waiting to be seated. I approached the host, I asked if I can make a to go order. "Yeah you can do that at the bar," he tells me. Meanwhile he's doing nothing but standing there. So I wait at the bar for 20 minutes before the bartender acknowledges me. And to his credit, he was busy. He wasn't ignoring me. But 20 minutes before he even asks what I need, I say I'd like to place a to go order. "Ugh.... Fine. But you're going to have to wait for me to put the order in until I can make it to the kitchen." So 20 minutes to wait to even place the order, and then however long until he's able to put the order in. Meanwhile, that host at the front is still standing there doing nothing. And when I begin to place my order, the bartender tells me that half of it isn't available. Colossal waste of time. I left, and I very much doubt I'll ever go back.