Taco Time Elliott

I've been to Taco Time NW hundreds of times in multiple locations. I grew up with Taco Time NW and I love that they are local and the food is tasty. Unfortunately, my family had a terrible experience today. We ordered clearly, the employee repeated the order correctly and we made our way to the window. As we sat waiting for our order I noticed an odd individual lingering on the median next to the drive thru window less than a foot from my car. He stared directly at my wife through the passenger window for the several minutes we waited for our order. This was extremely uncomfortable but the employees did not seem concerned even though he was clearly visible to them. Disconcerted, but with our order finally fulfilled, we departed. My wife checked the bag and found we were missing 1 of our 5 items. We returned to the drive thru lane as the lobby was closed. Upon reaching the speaker I informed the employee of the forgotten soft taco only to be met with skepticism even though we had just been there 2 minutes prior. When we reached the window another 10 minutes later, the employee insisted on seeing the receipt before they would give us the food we had already paid for. Again, this was the same person who took our order, repeated it correctly, rang it up, gave us the receipt and the order only a few minutes prior. After checking the receipt, they made a face and handed over the food with a tepid "my bad". I don't mind waiting. I understand if mistakes happen. What I absolutely can't tolerate is terrible attitudes and unwelcome environments at places where I spend money. If you can't even be bothered to pretend you care, maybe customer service is not your career.

I'm over how wrong they get my orders. This last time I spent over 60 dollars. They said they would fix it and hung up on me. Blaming new staff. But it's always new staff. Also when I sent my BF to pick up the corrected order for the kid who didn't get to eat he came back with tacos instead of burritos. No more. Not at this location. No attention to detail. No customer service skills from their manager. The food was hot and great for what we did get. And the drive through "newbies" were polite and apologetic. No I didn't give more then one star, and it's because it's something every single time I go.